Part-Time Front Desk Agent - Detroit Metro Airport Marriott

This reputable hotel is committed to delivering exceptional guest experiences through its dedicated team and outstanding services. Known for its welcoming atmosphere and professional standards, the hotel attracts a diverse range of visitors seeking comfort and quality. It operates in a dynamic hospitality environment where customer satisfaction is a top priority, ensuring every guest receives personalized attention from arrival to departure. The hotel prides itself on maintaining a high standard of operations, supported by a skilled staff working collaboratively to uphold the brand's reputation.

We are currently seeking a Front Desk Receptionist to join our vibrant team. This in-office role is integral to the smooth functioning of our front office operations. The successful candidate will be the first point of contact for guests, responsible for greeting and communicating cordially in a prompt and professional manner. They will assist with the check-in and check-out processes, manage reservations including pre-registration and room blocking, and accurately handle all financial transactions.

The Front Desk Receptionist must have a thorough understanding of the front office computer system or manual procedures, including all typical daily transactions and less common tasks. Handling cash, credit card transactions, and checks with accuracy and efficiency is essential. Knowledge of hotel rates, discounts, reservation procedures including last-minute bookings, and cancellation and relocation protocols will be critical to excel in this role.

This position demands excellent customer service skills and a team-oriented mindset, as well as a high level of work ethic and self-initiative. Candidates should expect to work varied schedules including nights, weekends, and holidays to meet the needs of our guests. Physical demands include prolonged periods of sitting, occasional standing and walking, and the ability to perform fine motor tasks such as typing and using office equipment. The role requires effective verbal and written communication skills and the ability to manage physical tasks like lifting up to 25 pounds.

Joining our team means becoming part of a supportive work environment where your efforts are valued. We are committed to accommodating individuals with disabilities to perform essential job functions and encourage applications from people eager to contribute to an exceptional guest experience. This full-time position offers an opportunity to grow professionally in the hospitality industry while ensuring our guests leave with positive memories and a desire to return.