Part-Time Front Desk Agent (CWS)

This position is with a prominent international hotel brand renowned for delivering exceptional guest experiences and maintaining high standards of customer service across its global network. With over 370,000 team members worldwide operating in more than 100 countries, this hotel company is committed to fostering a collaborative and innovative work environment where employees can grow and advance their careers. The company values passion, creativity, and dedication to providing outstanding hospitality, making it a leader in the hotel industry.

The role being offered is that of a Front Desk Agent, a key position responsible for the initial and final guest interactions during their stay. This hourly role offers a competitive pay rate of $18.40 and includes access to a comprehensive benefits package covering paid time off, medical, dental, and vision insurance, 401k retirement savings, and many other employee benefits available to eligible staff members. The Front Desk Agent will be integral in ensuring guests feel welcomed, assisted, and valued throughout their visit.

As a Front Desk Agent, you will be tasked with welcoming guests warmly and professionally, managing check-in and check-out processes efficiently, and handling payment transactions securely and accurately. This includes issuing room keys, providing information about hotel services and local amenities, and responding promptly and courteously to guest phone inquiries. This role also involves promoting hotel occupancy by up-selling rooms and services where appropriate, managing guest requests and complaints with tact and care, and performing administrative duties such as processing reservations, cancellations, and updates. Strong communication and problem-solving skills will be essential, along with the ability to work flexible hours including nights, weekends, and holidays.

Working at the front desk requires attentiveness, a friendly demeanor, and the capacity to remain calm under pressure as the face of the hotel’s guest services. You will be expected to coordinate with other departments to ensure seamless service delivery and contribute positively to teamwork and overall guest satisfaction. This role offers an excellent opportunity to be a major part of the guest experience, engage with diverse customers, and develop a rewarding hospitality career within a supportive and expansive corporate culture.