Part Time Front Desk Agent

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $17.00

Benefits

Flexible work schedule

opportunities for professional growth

employee discounts on hotel stays

Supportive and inclusive work environment

Training and development programs

Holiday pay

Potential for advancement

Job Description

Avion Hospitality is a distinguished hotel management company that focuses on delivering exceptional experiences to travelers by managing a diverse portfolio of hotels. With a commitment to excellence and guest satisfaction, Avion Hospitality operates various full-service and lifestyle hotel brands, emphasizing quality service and operational efficiency. Their properties are known for upscale amenities, friendly staff, and a welcoming environment intended to create memorable stays for both business and leisure guests. Avion Hospitality strives to maintain a culture of inclusivity and growth for its employees, encouraging personal and professional development within a supportive workplace.

The Front Desk Agent position at Avio... Show More

Job Requirements

High school diploma or equivalent
Experience in hotel or related field preferred
Positive and upbeat personality
Ability to multi-task
Detail-oriented
Problem-solving skills
Clear communication skills
Ability to evaluate and select among alternative courses of action
Ability to work well under pressure
Effective problem handling
Good listening and understanding skills
Ability to work with financial information
Basic arithmetic skills
Ability to read and write simple instructions
Logical thinking skills
Operational knowledge of Microsoft Office
Willingness to work varied schedules including evenings, nights, weekends, and holidays
Understanding of hotel products and guest services
Ability to contribute to an enjoyable work environment

Job Qualifications

High school diploma or equivalent
Experience in hotel or related field preferred
Positive and upbeat personality with a desire to deliver outstanding customer service
Ability to multi-task and be detail-oriented
Effective problem-solving skills
Clear communication skills
Ability to quickly evaluate and select among alternative courses of action
Ability to work well in high-pressure situations
Effective problem handling skills including anticipation and prevention
Good listening and understanding skills
Ability to work with and understand financial information and data
Basic arithmetic skills including counting, adding, subtracting, multiplying, and dividing
Ability to read, comprehend, and write simple instructions and correspondence
Logical thinking to define problems and draw valid conclusions
Operational knowledge of Microsoft Office suite
Willingness and ability to work varied schedules including evenings, nights, weekends, and holidays
Understanding of hotel products and guest services
Ability to contribute to a positive work environment

Job Duties

Approach all encounters with guests and associates in a friendly, service-oriented manner
Maintain high standards of personal appearance and grooming, including wearing proper uniform and name tag
Maintain regular attendance in compliance with Avion Hospitality standards according to scheduling
Comply with Avion Hospitality policies, standards, and regulations to ensure safe and efficient hotel operations
Greet and welcome all guests approaching the front desk warmly following company standards
Maintain proper operation of the telephone switchboard meeting performance standards
Handle requests for information, mail, and messages efficiently and courteously
Answer guest inquiries about hotel services, facilities, and hours of operation
Answer inquiries regarding local restaurants, transportation, and entertainment
Establish and maintain good communication and teamwork with fellow associates and other departments
Be aware of all rates, packages, special promotions, in-house groups, and restricted dates
Obtain necessary information when taking room reservations and adhere to rate quoting procedures
Be familiar with company policies, hospitality terminology, and emergency procedures
Handle check-ins and check-outs in a friendly, efficient, and courteous manner
Operate all relevant aspects of the front desk computer system
Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms
Use proper two-way radio etiquette when communicating with associates
Deliver guest items such as luggage, newspapers, messages, and amenities as needed
Maintain up-to-date knowledge of property amenities, special events, local attractions, and things to do around the hotel
Perform other duties as assigned, including assisting coworkers and maintaining cleanliness and safety throughout the hotel and grounds

Job Location

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