Part-Time Front Desk Agent (3P-11P)

Highgate Hotels is a premier real estate investment and hospitality management company that oversees a diverse portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With over $15 billion in assets under management, Highgate has firmly established itself as an industry leader with a rich 30-year legacy of innovation and excellence. The company is renowned for managing a variety of hotel brands, including bespoke lifestyle brands, legacy brands, and independent hotels and resorts that feature contemporary programming and advanced digital technologies. Highgate leverages state-of-the-art revenue management tools to anticipate market trends and optimize asset performance. Supported by an experienced executive team and global corporate offices, Highgate enjoys longstanding partnerships with top ownership groups and major hotel brands. For more information about the company, please visit www.highgate.com.

The Residence Inn San Jose, located at 2761 South Bascom, San Jose, CA, offers an exciting opportunity for the position of Front Office Agent. This role requires providing exceptional customer service to guests throughout their stay—from check-in to checkout—while enhancing room revenue and occupancy. The Front Office Agent will be the first point of contact for guests, responsible for answering inquiries about local dining, transportation, entertainment, as well as managing reservations and adhering to the hotel’s cash handling and credit policies. The successful candidate will operate the Front Desk computer system efficiently, complete shift checklist tasks promptly, and maintain professionalism at all times.

This position also entails familiarity with hotel rates, packages, in-house groups, and restricted dates to accurately handle room reservations. The agent will ensure that guest services are delivered with a warm and courteous demeanor, while also assisting with emergency procedures and handling guest safety deposit boxes. Strong communication skills, multitasking abilities, and the capacity to work collaboratively with other hotel departments using two-way radios are essential to excel in this fast-paced hospitality role. The role demands adherence to hotel standards for appearance, attendance, and operational safety, fostering a secure and welcoming environment for guests and colleagues alike. This hourly position offers the chance to be part of the well-established Highgate Hotels team, known for its supportive work culture and industry leadership.