Part-Time Fine Dining Server-FOH Swing

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Hourly

Work Schedule

Standard Hours

Benefits

competitive hourly wage

Opportunities for advancement

continuous training and development

Supportive team environment

Job Description

Magdalena is an upscale, vibrant bistro located within the prestigious Ivy Hotel. Renowned for its seasonal menus, exceptional wine selection, and warm hospitality, Magdalena offers guests a refined yet approachable dining experience. This establishment takes great pride in crafting memorable moments for its patrons, blending culinary excellence with a welcoming atmosphere. As a celebrated member of Relais & Châteaux, an esteemed association of worldwide independent hotel and restaurant owners, Magdalena consistently upholds the highest standards of quality and service. Joining Magdalena means becoming part of a team dedicated to delivering exceptional guest experiences in a vibrant and sophisticated setting.

The role available is a Front of House (FOH) position that requires versatility and professionalism as the candidate will be expected to operate across multiple service roles including Server, Support, Host, and Bar. This multidimensional position ensures that service is consistently performed with professionalism and in accordance with the style specified by the department head. The role involves close communication with all restaurant and hotel staff to maintain seamless operations and exceptional guest service. Responsibilities include managing guest relationships, handling inquiries and complaints, knowledge and promotion of the menu and wine selection, and acting as a brand ambassador for both The Ivy and Magdalena. Candidates will also be critical in maintaining health and safety protocols and contributing to operational excellence. This position offers competitive hourly wages and the opportunity to grow within a passionate and dynamic team environment. Continuous training and career development opportunities are an integral part of the work culture, ensuring staff can advance and refine their skills in a supportive atmosphere. Overall, this FOH role is ideal for individuals committed to hospitality at the highest level, ready to engage with a sophisticated clientele in a prestigious setting while thriving in a team-oriented workplace.

Job Requirements

High school diploma or equivalent
Minimum 1 year of food and beverage service experience
Ability to provide excellent customer service
Strong communication skills
Knowledge of wine and food pairings preferred
Ability to stand for extended periods
Capable of lifting up to 50 pounds
Familiarity with health and safety practices
Willingness to work flexible hours including nights and weekends
Professional appearance and punctuality

Job Qualifications

High school diploma or equivalent
Previous experience in a similar food and beverage service role
Strong knowledge of food and wine, preferably in a fine dining environment
Excellent communication and interpersonal skills
Ability to work effectively in a team setting
Customer service oriented with a professional demeanor
Basic understanding of health and safety regulations
Ability to multitask and operate in various FOH roles
Flexibility to work varied shifts including evenings and weekends

Job Duties

Ensure that service is at all times performed in a professional manner and to the style as specified by the Director of Food & Beverage
Communicate with other restaurant staff and departments
Make sure that company policy, vision statement and departmental objectives are followed and utilized at all times
Be fully conversant with all hotel products and services
Maintain good communication between kitchen and restaurant and other departments on a daily basis re: specials, shortages and special dietary requirements
Establish and maintain good relationships with all guests and handle complaints, requests and enquiries
Be fully conversant with every dish served in the restaurant and to provide explanations as requested
Have a solid understanding of the current wine list and have the ability to sell and serve all wines and champagnes
Act as a brand ambassador for The Ivy / Magdalena and ensure group values are upheld to both external and internal contacts, through appropriate behavior and performance
Ensure that all guest wishes are met so far as is reasonably possible
Ensure that all staff call guests by their correct name and title
Welcome, sit and take food orders from guests in the restaurant
Ensure that service is at all times performed in a professional manner following standards set
Collate information and feedback while attending all staff briefings before each service
Obtain feedback from guests and to use this to improve service and to pass on such to the Director of Food & Beverage and Dining Room Manager
Contribute to the formulation and review of risk assessments for the Bar
Take responsibility for monitoring and reporting any health and safety issues to the appropriate person
Operate safe practices, act as a role model and provide guidance to staff to ensure that their safety and that of guests is protected
Be fully aware of the hotel’s fire and safety procedures and health and safety regulations
Support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met
Undertake any other duties as requested by the Director of Food & Beverage and Dining Room Manager, in accordance with the scope and responsibilities of the role
Report for duty punctually and in full uniform according to appearance and grooming standards