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Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Weekend Shifts
Benefits
Complimentary tickets
Discounted tickets
opportunities for career growth
Job Description
The Tucson Roadrunners are a professional ice hockey team based in Tucson, Arizona, competing in the American Hockey League (AHL) as the primary development affiliate of the NHL's Arizona Coyotes. Renowned for their exciting gameplay and committed community engagement, the Roadrunners have cultivated a strong fan base and continue to grow within the sports and entertainment market. The organization emphasizes creating memorable experiences through live events, promoting team spirit, and delivering top-tier customer service.
As a part-time Fan Services Coordinator with the Tucson Roadrunners, you will play a vital role in enhancing the overall fan experience while supporting sales ... Show More
As a part-time Fan Services Coordinator with the Tucson Roadrunners, you will play a vital role in enhancing the overall fan experience while supporting sales ... Show More
Job Requirements
- Bachelor’s degree preferred (Sports Management, Marketing, Communications, or related field) or upper classman (Junior/Senior status) pursuing Bachelor’s degree
- 1-2 years of customer service or sales experience, preferably in sports, entertainment, or hospitality
- Strong communication and interpersonal skills
- Comfortable making outbound calls and discussing ticket options
- Organized and detail-oriented
- Able to multitask in a fast-paced environment
- Available to work evenings, weekends, and holidays as required
Job Qualifications
- Bachelor’s degree preferred (Sports Management, Marketing, Communications, or related field) or upper classman (Junior/Senior status) pursuing Bachelor’s degree
- 1-2 years of customer service or sales experience, preferably in sports, entertainment, or hospitality
- Strong communication and interpersonal skills with a passion for helping people
- Comfortable making outbound calls and discussing ticket options with fans
- Organized, detail-oriented, and able to multitask in a fast-paced environment
- Available to work evenings, weekends, and holidays as required by the game and event schedule
Job Duties
- Engage with past game attendees to gather productive and constructive feedback, ensuring a superior customer experience
- Respond to incoming calls, emails, and in-person inquiries related to tickets, account management, and game-day experiences
- Resolve issues such as seating questions, ticket exchanges, and account concerns promptly and professionally
- Assist with in-game member service tables, fan engagement activations, and special events (member parties, open practices, etc.)
- Support customer service initiatives on game day
- Proactively contact past buyers, partial plan holders, and single-game customers to renew or upgrade into full-season or multi-game plans
- Identify new business opportunities through referrals, inbound leads, and database research
- Upsell seat upgrades, premium areas, and group experiences
- Meet or exceed monthly goals for outbound calls, touchpoints, and potential sales revenue
- Maintain accurate records in CRM systems, tracking all customer interactions and transactions
- Provide in-person customer service and represent the organization in a positive manner during select home games and team events
- Support fan engagement and promotional initiatives, including customer appreciation nights, giveaways, and theme nights
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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