Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Weekend Shifts
Benefits
Complimentary tickets
Discounted tickets
opportunities for career growth
Job Description
The Tucson Roadrunners are a professional ice hockey team based in Tucson, Arizona, competing in the American Hockey League (AHL) as the primary development affiliate of the NHL's Arizona Coyotes. Renowned for their exciting gameplay and committed community engagement, the Roadrunners have cultivated a strong fan base and continue to grow within the sports and entertainment market. The organization emphasizes creating memorable experiences through live events, promoting team spirit, and delivering top-tier customer service.
As a part-time Fan Services Coordinator with the Tucson Roadrunners, you will play a vital role in enhancing the overall fan experience while supporting sales and retention efforts. This position is designed for individuals who are enthusiastic about hockey and live sporting events, capable of thriving in a dynamic, fast-paced environment. You will be interacting directly with fans and ticket members, assisting with customer inquiries, resolving ticket issues, and supporting game-day activities, all while proactively driving ticket sales and membership renewals. The role blends frontline customer service with strategic outreach, making it ideal for those passionate about sports marketing, sales, and community engagement.
You will be responsible for engaging with past attendees to collect meaningful feedback that helps improve fan experiences. The position demands excellent communication skills to respond to calls, emails, and in-person questions concerning ticketing and account management. Moreover, you will assist with event activations, member parties, and other fan-centric initiatives, providing a welcoming and professional face for the organization. The role includes opportunities to upsell ticket packages, premium seating, and group experiences to foster loyalty and increase revenue. A key aspect of the coordinator's success lies in maintaining detailed records using customer relationship management (CRM) systems to track interactions effectively.
Though primarily office-based behind the scenes, the role requires occasional in-person presence at home games and special events to deliver outstanding customer service personally and to represent the brand positively. Work hours are part-time, up to 25 hours per week, with a combination of hourly pay and commission based on performance. This offers flexible work options for students or professionals seeking experience in sports management or sales-oriented roles. Additionally, the position provides valuable perks such as complimentary and discounted tickets, career advancement opportunities within the team, and participation in exciting hockey events that bring communities together.
The Tucson Roadrunners pride themselves on being an equal opportunity employer, committed to diversity and inclusion. They welcome qualified applicants from all backgrounds and encourage those with a passion for sports, customer service, and sales to apply for this rewarding part-time role. Joining the organization means contributing to a vibrant sports culture in Tucson and gaining experience in the competitive sports and entertainment industry.
As a part-time Fan Services Coordinator with the Tucson Roadrunners, you will play a vital role in enhancing the overall fan experience while supporting sales and retention efforts. This position is designed for individuals who are enthusiastic about hockey and live sporting events, capable of thriving in a dynamic, fast-paced environment. You will be interacting directly with fans and ticket members, assisting with customer inquiries, resolving ticket issues, and supporting game-day activities, all while proactively driving ticket sales and membership renewals. The role blends frontline customer service with strategic outreach, making it ideal for those passionate about sports marketing, sales, and community engagement.
You will be responsible for engaging with past attendees to collect meaningful feedback that helps improve fan experiences. The position demands excellent communication skills to respond to calls, emails, and in-person questions concerning ticketing and account management. Moreover, you will assist with event activations, member parties, and other fan-centric initiatives, providing a welcoming and professional face for the organization. The role includes opportunities to upsell ticket packages, premium seating, and group experiences to foster loyalty and increase revenue. A key aspect of the coordinator's success lies in maintaining detailed records using customer relationship management (CRM) systems to track interactions effectively.
Though primarily office-based behind the scenes, the role requires occasional in-person presence at home games and special events to deliver outstanding customer service personally and to represent the brand positively. Work hours are part-time, up to 25 hours per week, with a combination of hourly pay and commission based on performance. This offers flexible work options for students or professionals seeking experience in sports management or sales-oriented roles. Additionally, the position provides valuable perks such as complimentary and discounted tickets, career advancement opportunities within the team, and participation in exciting hockey events that bring communities together.
The Tucson Roadrunners pride themselves on being an equal opportunity employer, committed to diversity and inclusion. They welcome qualified applicants from all backgrounds and encourage those with a passion for sports, customer service, and sales to apply for this rewarding part-time role. Joining the organization means contributing to a vibrant sports culture in Tucson and gaining experience in the competitive sports and entertainment industry.
Job Requirements
- Bachelor’s degree preferred (Sports Management, Marketing, Communications, or related field) or upper classman (Junior/Senior status) pursuing Bachelor’s degree
- 1-2 years of customer service or sales experience, preferably in sports, entertainment, or hospitality
- Strong communication and interpersonal skills
- Comfortable making outbound calls and discussing ticket options
- Organized and detail-oriented
- Able to multitask in a fast-paced environment
- Available to work evenings, weekends, and holidays as required
Job Qualifications
- Bachelor’s degree preferred (Sports Management, Marketing, Communications, or related field) or upper classman (Junior/Senior status) pursuing Bachelor’s degree
- 1-2 years of customer service or sales experience, preferably in sports, entertainment, or hospitality
- Strong communication and interpersonal skills with a passion for helping people
- Comfortable making outbound calls and discussing ticket options with fans
- Organized, detail-oriented, and able to multitask in a fast-paced environment
- Available to work evenings, weekends, and holidays as required by the game and event schedule
Job Duties
- Engage with past game attendees to gather productive and constructive feedback, ensuring a superior customer experience
- Respond to incoming calls, emails, and in-person inquiries related to tickets, account management, and game-day experiences
- Resolve issues such as seating questions, ticket exchanges, and account concerns promptly and professionally
- Assist with in-game member service tables, fan engagement activations, and special events (member parties, open practices, etc.)
- Support customer service initiatives on game day
- Proactively contact past buyers, partial plan holders, and single-game customers to renew or upgrade into full-season or multi-game plans
- Identify new business opportunities through referrals, inbound leads, and database research
- Upsell seat upgrades, premium areas, and group experiences
- Meet or exceed monthly goals for outbound calls, touchpoints, and potential sales revenue
- Maintain accurate records in CRM systems, tracking all customer interactions and transactions
- Provide in-person customer service and represent the organization in a positive manner during select home games and team events
- Support fan engagement and promotional initiatives, including customer appreciation nights, giveaways, and theme nights
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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