Job Overview
Employment Type
Temporary
Part-time
Compensation
Hourly
Range $20.00 - $30.00
Work Schedule
Standard Hours
Benefits
competitive hourly wage
flexible scheduling
Professional work environment
Opportunities for skill development
Collaborative team culture
Access to arts performances
inclusive workplace culture
Job Description
The Minnesota Orchestral Association, renowned for its commitment to artistic excellence and community engagement, operates the Minnesota Orchestra, a premier cultural institution recognized nationally for outstanding performances and innovative programs. As a dynamic organization, the Minnesota Orchestral Association fosters artistic growth, audience development, and community outreach, by delivering exceptional musical experiences that inspire and connect diverse audiences. Located in the vibrant arts district of Minneapolis, the association offers a collaborative and supportive environment where creativity, professionalism, and passion for music thrive. It is dedicated to inclusivity and providing enriching experiences for patrons, staff, and performers alike.
The role of Audience Services Manager is an integral part of the Minnesota Orchestra’s operations, directly contributing to the smooth execution of events and enhancing patron experiences. This part-time temporary position, spanning from September 2026 to June 2027, offers a competitive hourly wage ranging between $20 and $30, dependent on experience and qualifications. Reporting to the Director of Ticket and House Services, the Audience Services Manager plays a critical leadership role in overseeing all aspects of the Audience Services Department during events, including ticketing, seating, patron services, and staff supervision. The manager is responsible for ensuring that all events are staffed appropriately and operate seamlessly, maintaining the highest standards of customer service and safety.
This role demands strong leadership skills to guide and motivate Audience Services staff, including Ticket Services, Stage Door, and House staff, creating an atmosphere of efficiency, courtesy, and professionalism. The manager coordinates with various teams to manage event conditions, emergency preparedness, sales reconciliation, and security needs. Additionally, the manager actively participates in department improvement initiatives and strategic planning meetings, contributing to the continuous enhancement of service quality and operational effectiveness.
The Audience Services Manager acts as a customer service ambassador, resolving patron concerns tactfully and promptly, upholding the association’s values of service excellence and customer advocacy. The position requires exceptional organizational skills, the ability to adapt to changing priorities, and effective communication to support both staff and patrons. Leadership expectations include setting clear goals, coaching staff for personal and professional growth, and driving a culture of innovation and high performance. This role is an exciting opportunity for candidates passionate about the arts and customer service, seeking to lead within a world-class orchestral setting and make a tangible impact on audience engagement and satisfaction.
The role of Audience Services Manager is an integral part of the Minnesota Orchestra’s operations, directly contributing to the smooth execution of events and enhancing patron experiences. This part-time temporary position, spanning from September 2026 to June 2027, offers a competitive hourly wage ranging between $20 and $30, dependent on experience and qualifications. Reporting to the Director of Ticket and House Services, the Audience Services Manager plays a critical leadership role in overseeing all aspects of the Audience Services Department during events, including ticketing, seating, patron services, and staff supervision. The manager is responsible for ensuring that all events are staffed appropriately and operate seamlessly, maintaining the highest standards of customer service and safety.
This role demands strong leadership skills to guide and motivate Audience Services staff, including Ticket Services, Stage Door, and House staff, creating an atmosphere of efficiency, courtesy, and professionalism. The manager coordinates with various teams to manage event conditions, emergency preparedness, sales reconciliation, and security needs. Additionally, the manager actively participates in department improvement initiatives and strategic planning meetings, contributing to the continuous enhancement of service quality and operational effectiveness.
The Audience Services Manager acts as a customer service ambassador, resolving patron concerns tactfully and promptly, upholding the association’s values of service excellence and customer advocacy. The position requires exceptional organizational skills, the ability to adapt to changing priorities, and effective communication to support both staff and patrons. Leadership expectations include setting clear goals, coaching staff for personal and professional growth, and driving a culture of innovation and high performance. This role is an exciting opportunity for candidates passionate about the arts and customer service, seeking to lead within a world-class orchestral setting and make a tangible impact on audience engagement and satisfaction.
Job Requirements
- High school diploma, GED or equivalent
- minimum 2 years personnel management experience
- minimum 2 years customer service or event management experience
- proficiency in typing and computer software/hardware usage
- knowledge of M365 and MS Office preferred
- ability to manage confidential information with integrity
- exceptional organizational skills
- strong time management skills
- ability to handle multiple projects and prioritize effectively
- good problem-solving and decision-making capabilities
- able to collaborate and work well with others
- excellent verbal and written communication skills
- commitment and enthusiasm for Minnesota Orchestra’s mission and values
Job Qualifications
- High School diploma, GED or equivalent
- minimum of 2 years experience in personnel management
- minimum of 2 years customer service or event management experience
- experience in arts, cultural, entertainment, or non-profit organizations preferred
- proficiency in typing and computer software/hardware
- knowledge of M365 and MS Office suite preferred
- demonstrated ability to handle confidential and sensitive information with integrity
- exceptional organizational and time management skills
- ability to manage multiple projects and deadlines
- strong problem-solving and decision-making skills
- curious and thoughtful approach to experimentation and learning
- able to collaborate across departments
- strong written and verbal communication skills
- commitment to Minnesota Orchestra’s mission and values
Job Duties
- Ensure event is adequately and appropriately staffed
- reassign event responsibilities as necessary
- ensure event staff is informed of performance conditions
- manage courteous and efficient ticketing, seating, and patron service
- ensure adequate emergency medical treatment during events
- assist with overall event security
- reconcile event sales and inventory
- supervise Audience Services staff during events and shifts
- assess staff capabilities and determine staffing needs
- delegate department projects and monitor their completion
- address staff policy violations and conflicts with appropriate action
- ensure employee checkouts and cash banks are accurate and balanced
- provide input for staff evaluations
- update and remind staff of current products and policies
- maintain high standards of customer service
- uphold Audience Services standards of service, advocacy, efficiency, and courtesy
- recognize and resolve customer complaints appropriately
- identify recurring customer service issues and suggest solutions
- communicate policies and procedures fairly to customers
- provide backup support for staff and model urgency for service levels
- manage service provided by staff and intervene when necessary
- monitor event staff for customer service, efficiency, and accuracy
- report performance feedback to employees and management
- demonstrate commitment to Minnesota Orchestra values
- act with integrity and build trust
- exhibit professionalism and adaptability
- employ creative problem-solving
- communicate effectively
- stay current on programming and department information
- identify and improve personal and departmental performance
- act as a role model and encourage high performance
- set clear goals and priorities
- hold self and team accountable
- lead through changing priorities
- coach and counsel direct reports
- create an inspiring work environment
- lead innovation and positive change
Job Criteria
Experience
No experience required
Job Location
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