Job Overview
Employment Type
Hourly
Work Schedule
Weekend Shifts
Split Shifts
Night Shifts
Benefits
Non-exempt, hourly position
Job Description
Papa John's is a leading American pizza restaurant franchise that has been delighting customers for more than three decades. Founded in Jeffersontown, Kentucky, a suburb of Louisville, Papa John's has grown to become the fourth largest pizza delivery restaurant chain in the United States. Known for its commitment to quality and innovation, the company prides itself on producing delicious pizzas with fresh ingredients and pioneering new recipes to exceed customer expectations. Papa John's culture revolves around a family atmosphere emphasizing teamwork, energy, customer focus, and continuous improvement. Each team member plays a vital role in delivering the best experience to... Show More
Job Requirements
- Must be at least 18 years old
- Must have a valid driver’s license with an acceptable motor vehicle record
- Proof of insurance and a satisfactory vehicle required
- Ability to work scheduled and unscheduled long hours including nights and weekends
- Must be able to perform physical tasks such as standing for prolonged periods, lifting up to 50 pounds, and bending
- Must comply with company uniform and appearance standards
- Willingness to be cross-trained in other workstation duties
- Ability to work outdoors in varying weather and noisy environments
- Non-exempt, hourly employment status
Job Qualifications
- To perform this job successfully, team members must be able to perform each essential duty satisfactorily
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
- Attention to Detail: Follows established guidelines and procedures to ensure accuracy, gets work right despite pressing deadlines
- concentrates on routine work details and organizes and maintains a system of records
- is alert and aware of surroundings and carefully monitors technical equipment or processes
- Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers
- builds and maintains a customer base
- delivers a high level of customer service
- searches continually for ways to increase customer satisfaction (i.e., customer feedback)
- Teamwork: Works cooperatively with others to accomplish business goals and objectives
- asks others for their ideas and opinions
- supports team’s decisions
- contributes to the team’s efforts
- Cash management skills
- Education and/or Experience
- While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity
- Occasionally, the team member is required to sit, climb, balance, and lift and/or move over 51 pounds
- Must be 18 years of age or older
- Must have a driver’s license valid under the laws of the state(s) where the team member works, acceptable motor vehicle record, proof of insurance, and satisfactory vehicle
- Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
- Bilingual in certain markets
Job Duties
- Check all products for accuracy against quality standards and deliver products to customers in a safe, courteous, and timely manner while working as part of a team
- Support the restaurant by performing other workstation duties
- Comply with Papa John’s uniform, appearance, and operations standards as defined in the Operations Manual, Cross-Training Guidebook, Team Member Handbook, and with federal, state, and local laws and ordinances
- Other duties may be assigned
- Perform duties including pre-delivery vehicle preparation, learning the delivery area, checking orders for quality and accuracy, following proper delivery procedures
- providing quality customer service through positive and professional interaction with customers in person or by phone, and acting with a sense of urgency in everything they do
- Perform other assigned workstation duties including making quality products, preparing ingredients and taking orders
- Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift
- Enhance the company’s image by complying with uniform and appearance standards
- Contribute to an atmosphere of teamwork, energy and fun
- Accurately process order paperwork and payment transactions, execute cash management duties, and use the PROFIT System
- Support sales efforts by suggestively selling to increase the check average when taking an order and distributing door hangers during every shift
- Protect the company’s assets by maintaining organized, safe, and clean work areas
- comply with safety and security standards at all times
- Competencies are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job
- Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results
- willing to commit the hours it takes to get the job completed
- takes responsibility for actions and achieves results
- overcomes obstacles
- Flexibility: Adapts and changes course of action when appropriate
- effectively transitions from task to task
- deals well with unresolved situations, frequent change, delays, or unexpected events
- maintains objectives amidst shifting priorities
- The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, push and/or pull, and lift and/or move up to 50 pounds
- While performing the duties of this job, the team member is required to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals
- Must be cross-trained and perform other workstation duties within the restaurant as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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