Part Time Customer Service Associate

The Hertz Corporation is a globally recognized leader in the vehicle rental industry, operating renowned brands such as Hertz, Dollar Car Rental, and Thrifty Car Rental across approximately 9,700 corporate and franchise locations worldwide. Spanning North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand, Hertz stands as one of the largest airport general use vehicle rental companies on the planet. Known for its strong brand reputation and commitment to service excellence, Hertz prides itself on delivering seamless rental experiences that exceed customer expectations. The company's culture emphasizes diversity, inclusion, and equal opportunity, supporting employees from all walks of life and fostering an environment where unique perspectives and talents are highly valued.

The role of Part Time Customer Service Associate at Hertz is instrumental in maintaining the brand's commitment to world-class customer service. This part-time position offers an hourly rate of $15.50 plus commission, with an on-target earning potential starting at 2% inclusive of monthly bonus plans. The job involves dynamic interaction with customers, ensuring every rental and return process is executed with attentiveness, courtesy, and efficiency. Associates are tasked with flexing into various customer service roles, ranging from assisting customers returning vehicles to greeting new customers, answering inquiries, and facilitating a smooth rental transaction. The position requires a strong focus on professionalism, teamwork, and a customer-first attitude, with an emphasis on creating memorable experiences that contribute to customer loyalty.

In this role, associates are expected to uphold Hertz's standards for vehicle cleanliness and safety, take immediate ownership to resolve any service issues and represent the Hertz brand with a positive and professional demeanor. The associate will engage actively in collaborative team efforts and strive to surprise and delight customers by going beyond expected service norms. Responsibilities also include utilizing approved sales and service techniques to identify customer needs and recommend optional products and services that enhance the rental experience.

Additionally, the role demands excellent organizational skills to accurately prepare rental and return documents, verify customer eligibility based on company guidelines, and assist with directions and local information as needed. The associate will also handle phone inquiries and support efficient customer flow to minimize wait times and optimize service efficiency. Flexibility is key, as the position requires working various shifts including weekends, holidays, and the ability to work outdoors under all weather conditions.

Hertz offers an attractive benefits package including eligibility for bonus plans up to 12%, an employee assistance program for employees and their families, as well as perks and discounts on theme park tickets, gym memberships, and more. This role is ideal for individuals who thrive in fast-paced environments, value teamwork, and have a passion for delivering exceptional customer service. The Hertz Corporation champions equal employment opportunities and encourages diverse candidates to apply, reinforcing its dedication to a diverse and inclusive workplace where all employees can contribute to the company’s success and reputation.