Part-Time Customer Experience Specialist (Leasing/Customer Service)
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.25 - $20.25
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible schedule
Career growth opportunities
friendly work environment
Training and Development
Community involvement
Part-time position
Opportunity for future management roles
Job Description
The Mill at Georgetown Apartments is a vibrant residential community located in Georgetown, KY, dedicated to providing a welcoming and comfortable living experience for its residents. As part of the Cottonwood Standards network, this establishment prides itself on maintaining high-quality living spaces, modern amenities, and a community-oriented atmosphere. The Mill at Georgetown Apartments offers residents a sense of belonging and a place they can truly call home, with attentive management and staff committed to exceptional customer service and community engagement. Whether residents are new or long-standing members of the community, The Mill at Georgetown Apartments focuses on ensuring their satisfaction through proactive communication and service excellence.
The Customer Experience Specialist role at The Mill at Georgetown Apartments is a part-time position that operates with a flexible schedule, including evenings and weekends. This role is integral in fostering a positive environment where residents and prospective renters feel welcomed and valued. The specialist acts as the primary point of contact for residents and prospects, assisting them with inquiries and helping them navigate their experience within the community. This position requires an upbeat attitude, strong communication skills, and a genuine desire to assist others, which translates into a warm and inviting community atmosphere.
Key responsibilities involve greeting all visitors with professionalism and a smile, managing inquiries via phone, email, and text with prompt and courteous responses, and ensuring the presentation and readiness of apartments and community areas meet stringent quality standards. The Customer Experience Specialist not only helps prospective residents find their ideal apartment homes but also supports ongoing resident satisfaction by facilitating community events and maintaining communication channels. This role offers an opportunity for career development with potential growth into future management positions, making it an ideal starting point for individuals passionate about customer service and community engagement.
The Customer Experience Specialist role at The Mill at Georgetown Apartments is a part-time position that operates with a flexible schedule, including evenings and weekends. This role is integral in fostering a positive environment where residents and prospective renters feel welcomed and valued. The specialist acts as the primary point of contact for residents and prospects, assisting them with inquiries and helping them navigate their experience within the community. This position requires an upbeat attitude, strong communication skills, and a genuine desire to assist others, which translates into a warm and inviting community atmosphere.
Key responsibilities involve greeting all visitors with professionalism and a smile, managing inquiries via phone, email, and text with prompt and courteous responses, and ensuring the presentation and readiness of apartments and community areas meet stringent quality standards. The Customer Experience Specialist not only helps prospective residents find their ideal apartment homes but also supports ongoing resident satisfaction by facilitating community events and maintaining communication channels. This role offers an opportunity for career development with potential growth into future management positions, making it an ideal starting point for individuals passionate about customer service and community engagement.
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- ability to work flexible hours including evenings and weekends
- strong verbal and written communication skills
- proficiency in using phone, email, and text for communication
- ability to stand for extended periods
- reliable and punctual
- comfortable with community engagement and event assistance
Job Qualifications
- High school diploma or equivalent
- excellent communication and interpersonal skills
- prior customer service experience preferred
- ability to multitask and manage time effectively
- basic knowledge of social media platforms
- friendly and approachable demeanor
- strong organizational skills
Job Duties
- Put your upbeat attitude, communication skills, and creativity into action
- stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office
- provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text
- answer all phone calls to the property and take detailed notes and information
- ensure apartments are ready to show daily and for upcoming move-ins
- walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents
- understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters
- assist in planning community events and social media marketing
- organize package room daily as packages are delivered
- maintain community-related communications and vendor relationships
- begin to kick start your career with room to grow into future management positions
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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