Part Time Customer Experience Manager

Michaels is a leading specialty retailer headquartered in Irving, Texas, recognized across North America for fueling creativity and celebration. Established in 1973, Michaels operates over 1,300 stores throughout the United States and Canada, along with a significant online presence via Michaels.com and Michaels.ca. As the premier destination for arts and crafts supplies, custom framing, and seasonal décor, Michaels has built a strong reputation for providing exceptional products and services, inspiring millions of customers to unleash their creative potential. Additionally, Michaels owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, reinforcing its comprehensive offerings for creative professionals and enthusiasts alike.

The role of a Store Manager Assistant at Michaels in Lakeland, FL, centers on delivering a customer-centric shopping experience by effectively managing front-end operations and maintaining high standards of store recovery aligned with the brand’s promises. This position plays a pivotal role in leading omnichannel processes, ensuring seamless integration of in-store and online experiences for customers. The Assistant Manager supports the Store Manager in enforcing Standard Operating Procedures (SOPs) and company policies while fostering a compliant and productive work environment. Key responsibilities include executing company shrink and safety programs, managing cash handling processes such as reconciliation and bank deposits, and assisting with inventory management activities like Return to Vendor (RTV) and Advance Shipping Notice (ASN).

This role requires active participation in talent development by onboarding new team members and coaching the customer experience team to meet performance targets. The Assistant Store Manager is also the Manager on Duty (MOD) when needed, exemplifying leadership through positive interaction, conflict resolution, and by serving as a role model in promoting organizational values. The position involves multitasking across diverse operational duties such as planning class and in-store events, assisting in truck unloading and stocking, and cross-training in custom framing selling and production. In stores without a dedicated Framing Manager, the Assistant Manager takes on additional responsibilities to ensure the delivery of high-quality custom framing solutions aligned with workload management.

Working at Michaels requires physical stamina due to the retail environment involving standing for long periods, moving around the store, lifting heavy boxes, and accessing high shelves with ladders or equipment. The work setting includes climate-controlled public areas, stockrooms, and some outdoor tasks, with work hours spanning nights, weekends, and early mornings depending on store needs.

Michaels commits to diversity, equity, and inclusion, actively accommodating individuals with disabilities throughout their hiring process and employment. Team members benefit from comprehensive perks that include medical, dental, and vision coverage, 401(k) retirement plans with employer match, employee assistance programs, tuition and adoption assistance, flexible spending accounts, and access to various voluntary insurance options. Everyday perks include employee discounts and partner programs, making Michaels not only a creative hub but also a workplace that values and supports its associates and their families. This is a full-time role located in Lakeland, FL, offering a competitive salary and benefits package aimed at fostering growth and job satisfaction in a dynamic retail environment.