Part Time Customer Experience Manager

At the heart of Michaels' commitment to delivering exceptional customer experiences, the company seeks a Store Leader for its Lakeland, FL location. This key role is crucial in managing and leading effective front-end operations to ensure a customer-centric shopping environment that upholds the company’s brand promises and retail standards. The Store Leader will play a pivotal role in guiding the omnichannel retail processes, ensuring seamless integration between in-store and digital customer interactions. This position involves assisting the Store Manager in enforcing adherence to standard operating procedures (SOPs), company policies, and legal requirements, thereby promoting operational excellence and compliance.

The Store Leader is responsible for coordinating key functions such as managing store recovery standards, organizing class and in-store events aligned with company programs, executing safety and shrink programs, and assisting with cash handling and inventory processes. Moreover, this role includes onboarding new team members, training and coaching the customer experience team, managing the team’s performance, and promoting talent development through leadership competencies. As a Manager on Duty (MOD), the Store Leader must maintain a positive and respectful presence, serving as a role model while upholding the organizational vision and values.

In addition to operational management, the role requires active participation in store activities such as truck unloading, stocking, and cross-training in custom framing selling and production, especially in locations without a dedicated Framing Manager. The ability to manage framing workloads and deliver high-quality custom framing solutions to customers adds a valuable facet to the job responsibilities. The ideal candidate will thrive in a dynamic retail environment that involves standing for long periods, moving throughout the store, and performing physical tasks such as bending, lifting, and reaching. Michaels provides a supportive work atmosphere with climate-controlled public areas, while some stock rooms and outdoor work environments are part of the daily routine.

Michaels prioritizes the wellbeing of its team members by offering robust benefits to both full-time and part-time employees, including health insurance covering medical, dental, and vision care, paid time off, tuition assistance, and generous employee discounts. The company fosters an inclusive and accessible workplace, committing to providing reasonable accommodations for individuals with disabilities. Michaels stands as an Equal Opportunity Employer dedicated to creating a culture of innovation and collaboration where all team members and customers are welcomed and valued. This role is an exciting opportunity for individuals passionate about retail leadership, customer service, and the creative arts industry, offering a fulfilling and impactful career path within a nationally recognized and well-respected organization.