Part-Time Cross Utilized Agent

Trego-Dugan Aviation, a prominent leader in airline ground handling services, is currently offering exciting part-time positions at Spokane International Airport (GEG) in Spokane, Washington. As a dedicated provider of ground support services, Trego-Dugan Aviation has earned a strong reputation for ensuring seamless passenger service, aircraft handling, and ramp operations, making it a vital partner in the aviation industry. Their commitment to operational excellence, safety, and customer satisfaction has positioned them as a trusted name in the sector. They pride themselves on fostering a positive work environment that supports employee growth and flexibility, recognizing the dynamic demands of the airline industry.

The available Airline Ground Handling roles require versatile, enthusiastic individuals who can effectively perform both Passenger Service Agent and Ramp Service Agent duties. Candidates will need to be adaptable, as the work schedule demands flexibility, including nights, weekends, and holidays, reflecting the nature of flight schedules that vary seasonally. These positions offer the chance to be a part of a fast-paced, safety-critical environment where teamwork and communication are paramount.

As a Passenger Service Agent, you will be the frontline representative, providing exceptional customer service to travelers using passenger or charter services. The role encompasses a range of responsibilities such as processing customer tickets, managing baggage check-in procedures, enforcing carry-on regulations, and accommodating seating arrangements. Customer interactions may include addressing denied boarding situations, soliciting volunteers, and providing necessary accommodations like hotel, meal, and taxi vouchers when appropriate. Other duties involve assisting passengers with special needs, ensuring compliance with FAA, airline, and airport regulations, and attending to miscellaneous assignments as delegated by team leads or supervisors. Candidates must possess excellent communication skills, be able to work efficiently under time constraints, and maintain a professional appearance and physical readiness to perform the role's demands.

The Ramp Service Agent role complements the Passenger Service responsibilities, focusing on baggage handling, aircraft marshaling, and ground service equipment operation. Key duties include loading and unloading luggage and co-mail, ensuring proper handling of sensitive baggage, servicing aircraft lavatories, performing interior cleaning, and conducting required security searches. Safety is a top priority, with a strong emphasis on maintaining ramp areas free from foreign objects and ensuring all equipment is properly maintained. Effective communication using two-way radios and the ability to operate specialized ground equipment like tugs and belt loaders are essential components. Physical stamina and dexterity are critical, as the role requires repetitive motions and the ability to carry heavy loads under varying conditions.

These part-time roles offer a unique opportunity to engage with diverse aspects of airline ground operations, contributing to the smooth and safe processing of passenger and aircraft needs. Applicants should be well-prepared to meet the physical demands of the job, including carrying luggage up to 70 pounds, maneuvering in tight and demanding spaces, and sustaining physical activity throughout shifts. Successful candidates will undergo thorough background checks and pre-employment drug testing, ensuring a secure work environment. Authorization to work in the U.S. and compliance with relevant training and safety standards are mandatory.

Joining Trego-Dugan Aviation means becoming part of a dedicated team that values safety, customer satisfaction, and operational excellence. The company supports flexible scheduling to match the ebb and flow of flight operations and provides a conducive setting for those who thrive in dynamic, challenging roles with direct impact on the travel experience of thousands of passengers.