Part - Time, Coyote Concierge - FYE - FY 2026

The College of Southern Nevada (CSN) is a rapidly expanding institution committed to providing accessible, high-quality education to a diverse community. As a public community college, CSN serves thousands of students across its three campuses, offering an array of academic programs and support services designed to foster student success and retention. The institution is dedicated to creating an inclusive and supportive environment that nurtures the academic and personal growth of its students, preparing them to excel in their academic pursuits and future careers. CSN emphasizes student-centered services, innovative teaching methods, and extensive community engagement, making it a cornerstone in Nevada's higher education system.

The Department of First Year Experience (FYE) at CSN plays a pivotal role in assisting students through their transition from high school or other settings to college life. Within the FYE Department, the role of a CSN Coyote Concierge offers a unique opportunity for part-time student-centered employees to serve as knowledgeable paraprofessionals. Under the supervision of the FYE Director, Coordinator of Orientation, and the administrative team, Coyote Concierges act as frontline representatives at Students First Stations. These stations provide essential resources, aid with the college application and enrollment processes, and offer general inquiry support. Coyote Concierges focus on assisting prospective, new, and continuing students during their critical adjustment period, helping ease the transition into college life. This role demands a strong commitment to customer service, effective communication skills, and a passion for student success.

The ideal Coyote Concierge will provide both in-person and virtual support, champion the First Steps onboarding process for new students, and guide students through the intricacies of MyCSN, including the To Do List, Communication Center, Declaration of Major, and Student Center. They are also responsible for outreach efforts supporting student success initiatives and act as key referral sources, directing students to the appropriate academic resources and student service offices across all campuses.

In addition to direct student interactions, Coyote Concierges handle various administrative responsibilities, such as maintaining data for Students First Stations, keeping technology kiosks operational, and supporting orientation events. Another important aspect of the role includes aiding the FYE Team in implementing assessment plans and supporting peer leaders. The position also requires participation in training workshops related to student services and college transition, enhancing employees' knowledge and skills in student engagement and support.

This part-time position offers a wage of $15.00 per hour, involves working approximately 19.5 hours per week, and may require availability during evenings and weekends to accommodate events or support services connected to orientation and enrollment. Candidates must have completed or be in the process of completing an Associate's degree during the academic year of hiring and bring at least one year of customer service experience. They must demonstrate strong interpersonal skills, computer proficiency, and the ability to troubleshoot minor technical issues. Providing excellent customer service while fostering a positive and collaborative work environment is essential for success in this role.

CSN values diversity and encourages applicants from all backgrounds to apply. This opportunity is perfect for motivated individuals seeking to support students and contribute meaningfully to their educational journey while gaining valuable experience in a college environment. The position is non-exempt and holds a full-time equivalent of 48.8%. Applicants should be prepared to attach a cover letter, resume, and transcripts when applying. Candidates may also be required to undergo a criminal background check and demonstrate the ability to perform job-related tasks as part of the hiring process. The application deadline is June 30, 2026, with all documents required by 11:59 p.m. the day prior. For more information, please visit the CSN career website or contact the Talent Acquisition team.