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Job Overview
Employment Type
Part-time
Compensation
Salary
Range $30,000.00 - $47,000.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development programs
Job Description
Santander is a renowned global leader and innovator in the financial services industry, currently undergoing a transformative journey from a traditional banking institution into a technology-driven organization. With a commitment to fostering bold thinking, innovation, and a customer-centric approach, Santander places its people at the core of its growth strategy. Headquartered in Spain, Santander operates globally, offering a diverse range of financial products and services, including retail banking, corporate banking, asset management, and digital financial solutions. The company is recognized for its dedication to delivering exceptional customer experiences and driving digital transformation within the financial sector, making it an attractive... Show More
Job Requirements
- Associate's degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - required
- 1+ years customer service experience - required
- Ability to comply with policies and procedures
- Legally authorized to work in the United States without employer sponsorship
- Ability to manage multiple priorities
- Strong interpersonal and communication skills
- Attention to detail and problem-solving skills
- Ability to exercise flexibility and responsiveness
- Strong computer knowledge and Windows skills
Job Qualifications
- 1+ years customer service experience
- 1+ years communications, marketing or event-planning experience preferred
- Enthusiasm for creating an exceptional customer experience
- Passion for demonstrating and promoting digital products and services
- Skilled in customer engagement and creating a sense of community in the space
- Displays a credible, trustworthy and professional image at all times
- Ability to manage multiple priorities
- Attention to detail, problem solving, and the desire to be pro-active
- Ability to exercise flexibility and responsiveness
- Strong interpersonal, communication, time management and organizational skills
- Ability to comply with policies and procedures
- Strong computer knowledge and Windows skills
Job Duties
- Takes personal responsibility for delivering on Santander's and Work Café's customer experience standards
- Creates exceptional customer experiences with every interaction
- Acts as first point of contact for all customers entering the Work Café and directs customers to the appropriate area in a professional and engaging manner
- Is a self-service expert and proactively encourages customers to embrace digital products and services by explaining the benefits of using the available alternative channels
- Supports Work Café Manager and Work Café Events Manager with specialized Work Café programming and events, including promotion and day-of activities
- Manages and coordinates all customer and colleague room bookings and ensures the rooms are welcoming and in good order prior to and after appointments
- Takes ownership of addressing customer enquiries by directing them to the appropriate Work Café area, facility, resource, or business partners
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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