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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $22.00 - $24.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Professional development opportunities
Job Description
Exclusive Resorts is a premier luxury vacation club dedicated to providing its members with exceptional travel experiences across a curated collection of upscale residences and destinations. Known for its commitment to excellence and personalized service, Exclusive Resorts offers members access to some of the most sought-after vacation properties around the world. The company prides itself on delivering a seamless blend of comfort, exclusivity, and adventure, creating memorable and unique experiences for each guest. As a trusted name in luxury hospitality, Exclusive Resorts continuously strives to enhance every facet of their service, ensuring an unparalleled stay for their discerning clientele.
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Job Requirements
- Minimum 2-4 years concierge experience preferred
- Flexibility to work 24 hours per week across three days
- Strong work ethic and customer service focus
- Ability to communicate clearly and professionally
- Exceptional organizational and decision-making skills
- Knowledge of local destination and amenities
- Availability to respond to member communications within 24 hours
Job Qualifications
- Previous experience as an active concierge preferred
- Strong multitasking skills
- Excellent verbal and written communication abilities
- Creativity and enthusiasm for service
- Impeccable attention to detail
- Ability to meet deadlines and follow through on requests
- Knowledge of luxury hospitality standards
Job Duties
- Plans itinerary/activities and reservations in advance for all arriving members
- Responds to communications from members, the Company, and its affiliates, within 24 hours of delivery
- Handles and facilitates pre-arrival grocery requests and site delivery as requested by members
- Visits the residence before guest arrival to ensure compliance with Exclusive Resorts rules and regulations
- Available to guests via cell phone and land line for all member travel needs
- Provides orientation to residences and services for members upon arrival
- Provides professional and courteous service related to property use and local attractions
- Communicates availability and contact information to support staff on days off
- Manages and coordinates special events for member requested special events
- Conducts tours of units as a representative of Exclusive Resorts for prospective members
- Ensures all housekeeping standards are met and maintained
- Directs efforts appropriately when standards are not met
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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