Part time -Concierge

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $12.75 - $16.50
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Work Schedule

Flexible
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Benefits

Competitive wages
Access to wages before payday
Flexible scheduling options with full-time and part-time hours
Paid Time Off
Holidays
Comprehensive benefit package including health, dental, vision, life and disability insurances
401(k) with employer matching
Paid training
Opportunities for advancement
Meals and uniforms
Employee assistance program

Job Description

Country Club at Woodland Hills is part of Discovery Senior Living, one of the leading senior living providers in the United States. Discovery Senior Living is nationally recognized for its luxurious senior living communities, ranking among the top five largest senior housing providers in the country. With over 250 communities spread across nearly 40 states and a workforce of around 15,000 committed employees, Discovery Senior Living exemplifies excellence in senior care and hospitality. This expansive network is characterized by its family-first culture and continuous growth, making Discovery a Great Place to Work and a pioneer in the senior living industry. The company offers a vibrant, supportive environment where employees are encouraged to grow both personally and professionally while making a meaningful impact in the lives of senior residents.

The Country Club at Woodland Hills is currently seeking a dedicated Concierge to join its team. This role is pivotal in fostering a welcoming, organized, and efficient community environment by serving as the frontline representative for residents, guests, and staff. As a Concierge, you will be responsible for greeting visitors and residents warmly, managing phone communications efficiently, and providing information to support daily community operations. This role requires keen interpersonal skills and attention to detail to handle varied responsibilities that contribute to a smooth-running residential experience.

The position offers competitive wages, flexible scheduling for full-time and part-time hours, paid time off and holidays for full-time employees, and a comprehensive benefits package that includes health, dental, vision, life, and disability insurances. Additional offerings such as 401(k) employer matching, paid training, career advancement opportunities, meals and uniforms, and an employee assistance program underline Discovery Senior Living's commitment to employee well-being and professional development. The Concierge is key in maintaining an inviting atmosphere while supporting the operational needs of the facility, including managing appointments, keeping resident communication logs updated, and collaborating with various departments to ensure resident satisfaction. If you are someone who thrives on interpersonal interaction and wishes to make a direct impact on the lives of seniors, this career opportunity at Country Club at Woodland Hills offers meaningful work with rewarding benefits.

Job Requirements

  • High school diploma or general education degree (GED) preferred
  • One to three years customer service experience and/or training
  • or equivalent combination of education and experience

Job Qualifications

  • High school diploma or general education degree (GED) preferred
  • One to three years customer service experience and/or training
  • or equivalent combination of education and experience

Job Duties

  • Carries out telephone answering and reception duties as required
  • Takes complete messages with pertinent information and communicates messages to the intended recipient
  • Greets residents and visitors
  • Answers inquiries and gives directions
  • Collates brochures for the marketing department
  • Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff
  • Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily
  • Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
  • Maintains and keeps desk and entry area neat and organized
  • Organizes, distributes mail to residents, Executive Director and Department Coordinators
  • Maintains resident forms for miscellaneous credits
  • Maintains adherence to all company personnel policies and established operating policies and procedures
  • Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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