Job Overview

briefcase

Employment Type

Part-time
moneybag

Compensation

Hourly
Range $15.25 - $19.50
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
training programs
Retirement Plan
flexible schedule

Job Description

Harris Teeter is a well-established grocery store chain known for its commitment to providing exceptional customer service and high-quality products to its customers. Operating in a competitive retail environment, Harris Teeter prides itself on creating a friendly and welcoming shopping experience while maintaining a focus on customer satisfaction and employee well-being. This company employs many dedicated associates who help maintain store operations and ensure that every customer's visit is pleasant and accommodating. The position offered is part-time, catering to individuals seeking flexible working hours, ideal for students, parents, or those looking for supplementary income. The pay for this role ranges from $15.25 to $19.50 per hour, with variations depending on experience and skill sets, offering competitive compensation for the responsibilities involved.

The role primarily revolves around delivering excellent customer care by anticipating and satisfying each customer's individual needs while going above and beyond to exceed expectations. As a valued team member, the customer service associate is expected to facilitate smooth shopping visits through proper bagging techniques, offering carryout and parcel pickup services, assisting customers by loading their merchandise into vehicles, and ensuring the organization and return of shopping carts. This position requires physical stamina, given the frequent necessity to lift and move items weighing up to 40 pounds, and the ability to perform various physical tasks such as walking, standing, reaching, and occasionally climbing or kneeling. The role also demands strong interpersonal and communication skills to effectively interact with customers and fellow associates.

Employees must complete specific company training programs, including new hire orientation, customer service network training, safety protocols, bagger technical skills, and product knowledge sessions. These programs ensure team members are well-equipped to provide outstanding service and operate safely within the store environment. The working environment may occasionally expose associates to humid or wet conditions, moving mechanical parts, airborne particles, and sometimes extreme temperatures, requiring awareness and adaptability.

This role embodies Harris Teeter's dedication to fostering a supportive and inclusive workplace, encouraging associates to contribute positively to the customer experience while maintaining safety and operational standards. The store values teamwork, reliability, and a customer-first attitude, emphasizing the importance of good communication and problem-solving skills in standardized scenarios. Reasonable accommodations are available for individuals with disabilities to enable them to perform essential functions effectively. Associates must be at least 16 years old to qualify for employment in this role, making it an accessible opportunity for younger workers entering the workforce for the first time.

Ultimately, becoming a customer service associate at Harris Teeter means joining a respected company that not only prioritizes customer satisfaction but also invests in employee growth and wellbeing. By providing excellent service and creating convenient and positive shopping experiences, associates contribute significantly to the store’s reputation and success, while benefiting from competitive wages, comprehensive training, and potential access to employee benefits after waiting periods.

Job Requirements

  • Be at least 16 years of age
  • Willingness to participate in and successfully complete required training
  • Ability to stand, walk, reach, and lift up to 40 pounds
  • Ability to work in occasionally wet and humid conditions
  • Ability to handle moving mechanical parts safely
  • Ability to communicate effectively in English
  • Ability to perform physical tasks such as climbing, balancing, stooping, kneeling, or crouching

Job Qualifications

  • Excellent communication and interpersonal skills
  • Ability to read and comprehend simple instructions in English
  • Ability to write simple correspondence in English
  • Ability to effectively present information in one-on-one and small group situations
  • Ability to add and subtract two digit numbers
  • Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions
  • Completion of company training including new hire orientation, customer service network, safety, bagger technical skills, and product knowledge

Job Duties

  • Take excellent care of customers by satisfying their needs and exceeding expectations
  • Follow correct bagging procedures
  • Provide carryout and parcel pickup service
  • Load merchandise into customer vehicles
  • Return shopping carts into the store
  • Participate in and complete required training
  • Maintain safety standards while performing duties

Job Criteria

Experience

No experience required


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