Part-Time Call Center & Scheduling Coordinator M-F 8am-12pm

Lincoln, NE, USA|

Job Overview

Compensation

Hourly

Range $15.50 - $19.75

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee wellness program

Professional development opportunities

Employee assistance program

Job Description

Our healthcare organization is dedicated to providing exceptional patient care and comprehensive medical services. We understand the importance of communication and coordination in delivering timely and effective healthcare. With a patient-centered approach, we strive to ensure every individual who contacts our facility receives respectful, professional, and efficient service. Our team is composed of compassionate and skilled healthcare professionals working collaboratively to enhance the patient experience and improve overall health outcomes. Our commitment to excellence, integrity, and confidentiality sets us apart as a trusted provider in the community.

We are currently seeking a Call Center and Scheduling Coordinator to join our dynamic team. This position plays a vital role as the first point of contact for all incoming calls, acting as a welcoming and informative liaison between patients and our healthcare providers. The Coordinator will be responsible for answering and directing calls, documenting voicemails, verifying patient information, scheduling appointments, and ensuring that messages and tasks are accurately communicated to the appropriate staff members. This role requires excellent communication and organizational skills, attention to detail, and the ability to manage multiple tasks efficiently while maintaining a high level of professionalism and confidentiality.

The Call Center and Scheduling Coordinator must be adept at handling phone inquiries in a courteous manner, protecting patient privacy, and maintaining accurate records in compliance with healthcare regulations. This role contributes significantly to patient satisfaction by efficiently managing the appointment scheduling process and promptly addressing patient questions or concerns. Strong collaboration with healthcare professionals is also necessary to facilitate timely patient care. The ideal candidate will possess a high energy level and a positive attitude, with the ability to work under pressure and maintain discretion about sensitive information. Experience in a medical office environment and bilingual capabilities are preferred but not mandatory. This is an excellent opportunity for individuals who are passionate about customer service and supporting healthcare delivery through meticulous clerical and communication skills.

Job Requirements

high school diploma or GED required
one year of medical office experience preferred
strong computer skills including working knowledge of Microsoft Excel and Word
bilingual preferred
good oral and written communication skills
highly organized attentive to detail quality and accuracy
high energy and positive attitude
strong commitment to customer service and professionalism
ability to interrelate with a wide variety of people and cultures
ability to work under pressure
ability to maintain high level of confidentiality
ability to fulfill job requirements with minimal supervision
ability to communicate effectively in person and on the telephone with the public patients and staff

Job Qualifications

high school diploma or GED
one year of medical office experience preferred
strong computer skills including knowledge of Microsoft Excel and Word
bilingual preferred
good oral and written communication skills
highly organized attentive to detail quality and accuracy
strong commitment to customer service and professionalism
ability to interrelate with a wide variety of people and cultures
ability to communicate effectively in person and on the telephone
ability to maintain high level of confidentiality
ability to fulfill job requirements with minimal supervision

Job Duties

welcomes patients and visitors by greeting on the telephone
answers calls in a courteous and professional manner
transfer calls to appropriate personnel as necessary
maintains confidentiality of personal and financial information
protects patient confidentiality by securing protected health information
optimizes patient satisfaction by scheduling appointments by telephone
answers patient questions and/or sends tasks to appropriate staff members
maintains patient accounts by obtaining recording and updating personal and financial information
works in collaboration with other health professionals to ensure timely patient care
performs other necessary duties to support organization and ensure quality patient care