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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $17.13 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is a leading arts and crafts retail company headquartered in Irving, Texas, that has been inspiring creativity and celebrations since its founding in 1973. Operating over 1,300 stores across 49 states in the U.S. and Canada, as well as through its online platforms Michaels.com and Michaels.ca, Michaels is recognized as the best destination for all things creative. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, further enhancing its reputation as a comprehensive resource for crafting and framing needs. Michaels is committed to creating an inclusive, welcoming environment for customers and employees alike, focusing on... Show More
Job Requirements
- High school diploma or equivalent
- Retail or customer service experience required
- Experience working with children and organizing children's events
- Ability to communicate effectively in written and verbal forms
- Strong organizational and interpersonal skills
- Ability to stand for long periods and perform physical tasks including lifting and reaching
- Ability to handle job stress and maintain positive interactions
- Willingness to work nights, weekends, and early mornings
- Compliance with federal, state, and local legal requirements
- Ability to follow Standard Operating Procedures and company policies
- Must be able to safely use ladders and other store equipment
Job Qualifications
- Retail and/or customer service experience
- Experience working with children and children's events
- Excellent people skills
- Good communication skills including written, verbal, nonverbal communication and listening
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others
- Positive and respectful attitude
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- Engage clients by creating a fun and creative environment
- Demonstrate and instruct participants in craft projects and other activities such as face painting
- Facilitate party add-ons including goody bags and balloons according to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and paperwork
- Adjust plans based on client feedback and ensure client satisfaction
- Uphold cleanliness and safety standards including setting up and cleaning before and after events
- Help customers shop, locate products, and provide solutions
- Provide fast and friendly checkout experience
- Promote Rewards program and Private Label Credit Card enrollments
- Educate customers on Voice of Customer survey
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact respectfully and positively with customers and team members
- Cross trained in custom framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining restrooms
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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