Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $20.51
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
401(k) Plan
Employee assistance program
flexible scheduling

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for delivering exceptional guest experiences across a wide range of hotel brands. With a rich history and a commitment to innovation, Marriott International operates a portfolio of luxury, premium, and select-service hotels worldwide. The company prides itself on providing outstanding service, fostering diversity and inclusion, and creating opportunities for career growth and development. Among its luxury offerings, JW Marriott stands out as a distinguished brand, with over 100 properties located in gateway cities and unique resort destinations across the globe. JW Marriott believes deeply in placing associates first, fostering an environment where employees feel valued, empowered, and inspired to provide extraordinary service to guests.

The JW Marriott at 101 Bowie St, San Antonio, Texas, is currently seeking a passionate and dedicated Guest Service Expert to join its exceptional team on a part-time basis. This role is an essential part of the food and beverage and culinary services offered by the hotel, emphasizing a holistic approach to guest satisfaction beyond simply serving food and drinks. The position offers a pay rate of $20.51 per hour and entails working in a dynamic, fast-paced, and engaging environment.

As a Guest Service Expert, you will play a pivotal role in creating memorable and unique dining experiences where guests feel truly valued and cared for. Your responsibilities will extend beyond basic service to delivering a warm, welcoming atmosphere that makes each transaction and interaction feel part of a larger, exceptional guest journey. This includes setting tables, effectively communicating with the kitchen staff, engaging with guests personally, and ensuring the cleanliness and readiness of service areas. The role requires physical stamina as it involves standing, sitting, and walking for extended periods, navigating various surfaces, and performing physical tasks such as lifting and moving objects safely.

Success in this role demands adherence to established safety protocols, company policies, and quality standards. Additionally, maintaining a professional appearance, communication, and demeanor are fundamental aspects of representing the Marriott brand ethos. This position offers an excellent opportunity for individuals looking to develop their careers in hospitality, providing firsthand exposure to world-class service standards and the vibrant hotel environment.

Marriott International values diversity and inclusivity and is dedicated to being an equal opportunity employer. The company welcomes applicants from all backgrounds and is committed to fostering a workplace where every associate's unique experiences and talents are celebrated. The organization upholds a strong non-discrimination policy, ensuring fair treatment for all employees regardless of disability, veteran status, or any other protected classification.

By joining JW Marriott, you become part of a global community committed to excellence and innovation in hospitality. The brand encourages associates to pursue their personal and professional passions while contributing to a culture of camaraderie, respect, and holistic well-being. This position gives you the chance to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself within a luxury environment that also prioritizes your development and recognition.

Job Requirements

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • able to stand, sit, and walk for extended periods
  • able to move, lift, carry, push, and pull objects weighing up to 25 pounds unassisted
  • able to lift objects weighing up to 50 pounds with assistance
  • able to work in a fast-paced environment
  • must maintain professional appearance and communication

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • none license or certification

Job Duties

  • set tables
  • communicate with kitchen staff
  • interact and serve guests
  • clean work areas and supplies
  • maintain safety standards
  • uphold company policies and procedures
  • deliver professional personal appearance and communication

Job Criteria

Experience

Entry Level (1-2 years)


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