Part Time Associate Patient Care Coordinator

Milwaukee, WI, USA|Remote

Job Overview

Compensation

Hourly

Range $16.00 - $29.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401K contribution

incentive and recognition programs

equity stock purchase

Comprehensive benefits package

Job Description

Optum, in strategic partnership with ProHealth Care, is proud to offer a dynamic career opportunity as an Associate Patient Care Coordinator located in Waukesha, Wisconsin. ProHealth Care has been a trusted leader in healthcare services for more than a century, providing comprehensive care to Waukesha County and the surrounding areas. The partnership between Optum and ProHealth Care seeks to enhance the community's well-being through innovative, compassionate, and high-quality healthcare services. Together, they foster a collaborative environment built on respect, excellence, and patient-centered care, emphasizing continuous improvement and support for patients and their families.

The Associate Patient Care Coordinator plays a vital role in this healthcare delivery team. This position is responsible for completing standardized processes and protocols that directly support the organization's vision and mission. As a key point of contact, the coordinator works cooperatively with care teams to ensure exceptional customer service, adherence to Lean processes, and financial and clinical goal achievement. This role is perfect for those who are detail-oriented, compassionate, and equipped to provide administrative support in a healthcare setting. The work involves engaging with patients, visitors, and healthcare professionals through various communication channels including in person, telephone, and video conferencing.

This role requires the precise entry and updating of patient demographics and financial data, securing necessary applications and forms, and ensuring documentation accuracy by scanning or copying as needed. Responsibilities extend to informing patients of their financial obligations, collecting payments, and maintaining daily cash box balances. Collaborative cooperation with departments such as Financial Counseling, Scheduling, Financial Clearance, and clinical units ensures the patient’s encounter is fully prepared. The associate coordinator also provides essential wayfinding assistance and hospital information to patients and visitors.

The schedule for this role is designed to provide coverage during critical service hours with alternating weekly shifts that include evenings, weekends, and holidays in a full-time capacity. A noteworthy sign-on bonus of $2,000 is available for external applicants, reflecting the value placed on attracting skilled professionals to this impactful position.

Working with Optum and ProHealth Care means joining a company committed to employee growth and development. Employees receive clear direction on how to succeed while also having access to opportunities for advancement. Competitive hourly wages, ranging from $16.00 to $29.00 per hour based on experience and qualifications, are complemented with a comprehensive benefits package, equity stock purchase options, 401k contributions, and recognition programs. The environment supports both professional excellence and personal well-being.

At UnitedHealth Group, the parent company, the mission emphasizes health equity and addresses barriers disproportionately affecting marginalized groups. This role contributes to a larger purpose, helping people live healthier lives and improve the health system for all. Equal employment opportunities are offered without discrimination, and the company maintains a drug-free workplace with mandatory drug testing prior to employment. This position invites applicants who are 18 years or older and are motivated to contribute meaningfully to community health as part of a dedicated healthcare team.

Job Requirements

High school diploma or GED
Minimum one year of customer service experience in an office or professional environment
Beginner proficiency in Microsoft Office products
Ability to work designated schedule shifts including evenings, weekends, and alternate weeks
Must be 18 years of age or older

Job Qualifications

High school diploma or GED
One year of customer service experience in an office or professional work environment
Beginner level proficiency in Microsoft Office products
Ability to work on the specified alternating weekly schedule including evenings and weekends
Strong communication and customer service skills both in person and via phone
Ability to work independently with good judgment and accountability
Demonstrated ability to collaborate well with others
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills
Preferred experience in medical office or hospital admitting/registration
Experience with electronic medical records systems
Knowledge of medical terminology

Job Duties

Greet visitors and patients in person or communicate by telephone or video conferencing upholding excellent customer service
Enter and update patient demographic and financial information ensuring full registration early in the process
Obtain appropriate applications and forms confirming signatures are on file and photocopy/scan documents as needed
Provide patients with financial responsibility information and collect patient liabilities documenting amount and balancing the cash box daily
Work with partnering departments such as Financial Counseling, Scheduling, Financial Clearance, and clinical areas to ensure all aspects of the patient encounter are completed
Provide wayfinding instructions and assist with hospital information as requested
Coordinate patient admission needs, bed assignments, and tracking boards where applicable
Meet or exceed audit accuracy standards and proactively resolve errors in a timely manner
Perform other duties upon request