Part Time Associate Banker Chicago Cook County NW (30 hours)

Arlington Heights, IL, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.50 - $27.60

Benefits

Health Insurance

on-site health and wellness centers

retirement savings plan

backup childcare

Tuition Reimbursement

mental health support

Financial Coaching

Job Description

Chase is a leading financial services company widely recognized for its extensive range of products and services aimed at helping individuals, households, and small businesses achieve their financial goals. Serving nearly half of America’s households, Chase provides a broad spectrum of financial solutions including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. With a strong emphasis on customer satisfaction and innovation, Chase leads the U.S. in credit card sales and deposit growth while offering the most widely-used digital banking solutions in the market. They place a high value on creating meaningful, lifelong relationships through services that prioritize the needs and goals of their clients. Their commitment to diversity, inclusion, and community support solidifies their reputation as a caring and forward-thinking financial institution.

Chase is currently seeking an Associate Banker to join their team. As an Associate Banker, you will be the face of the branch, representing Chase’s brand and culture through exceptional hospitality and service. Your role encompasses using advanced financial technologies and solutions while providing friendly and attentive service to clients. Responsibilities include greeting clients, managing lobby traffic, assisting with routine transactions, and helping clients open new accounts. You will play a pivotal role in educating clients about digital banking tools such as the Chase Mobile App, the Chase website, and ATM services, helping them bank conveniently anytime and anywhere. Building trusted relationships with clients by actively listening, asking insightful questions, and sharing tailored financial solutions is key to helping clients meet their financial aspirations. Additionally, you will support branch operations by managing cash devices and adhering to all policies and regulations. This position not only demands stellar customer service skills but also a strong ability to collaborate and elevate the overall client experience through teamwork, attention to detail, and quick problem resolution. This role offers the opportunity to work in a supportive and diverse environment with competitive compensation and benefits designed to meet employee needs and encourage professional growth and wellbeing.

Job Requirements

High school diploma or GED equivalent
Client service experience or comparable experience
Ability to put clients first and exceed their expectations
Ability to build trusted relationships
Ability to engage clients
Ability to quickly and effectively resolve client issues with attention to detail
Ability to elevate the client experience
Ability to quickly and accurately learn products, services, and procedures

Job Qualifications

Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment
Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients
Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs
Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience
Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity
Ability to quickly and accurately learn products, services, and procedures
Client service experience or comparable experience
High school diploma or GED equivalent
Strong desire and ability to influence, educate, and connect customers to technology solutions
Cash handling experience

Job Duties

Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements
Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want
Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals
Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures