Part Time (20 Hours) Associate Banker, Airport Shopping Center Branch, Allentown, PA
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
on-site health and wellness centers
retirement savings plan
backup childcare
Tuition Reimbursement
mental health support
Financial Coaching
Job Description
Chase is a leading financial services firm dedicated to helping nearly half of America's households and small businesses achieve their financial goals through a comprehensive portfolio of financial products and services. Known for its commitment to customer satisfaction, innovation, and community engagement, Chase has positioned itself as a trusted partner in personal and business banking. The organization prides itself on fostering lasting relationships by doing the right thing, exceeding client expectations, and promoting an inclusive and diverse workforce. Chase's Consumer & Community Banking division plays a pivotal role in delivering a broad spectrum of services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing, all supported by advanced digital solutions and recognized customer satisfaction leadership.
At Chase, the role of Associate Banker provides a dynamic opportunity for individuals who are passionate about client service and keen on leveraging cutting-edge financial technology to elevate the banking experience. As an Associate Banker, you will be the face of the branch, embodying the brand's culture by delivering exceptional hospitality and proactive service. Your responsibilities will include creating a welcoming environment that makes clients feel valued and understood, supporting client transactions and banking needs through both traditional service and innovative digital tools such as the Chase Mobile App and ATMs.
This role involves not only transactional duties such as account servicing, opening new accounts, and managing branch operations but also the crucial element of building meaningful, trusted relationships with clients. Through attentive listening, thoughtful communication, and empathetic engagement, you will guide clients toward appropriate banking solutions tailored to their financial goals. Collaboration within the team to provide seamless service and exceed client expectations is a cornerstone of this position.
Chase offers a competitive total rewards package that aligns with the candidate's role, experience, and location. Compensation may include a base salary, commission-based pay, and discretionary incentive compensation delivered through cash and/or forfeitable equity as recognition for achievements. Employees benefit from comprehensive health care coverage, wellness programs, retirement savings plans, childcare support, tuition reimbursement, mental health resources, and financial coaching, all reflecting Chase's commitment to employee well-being and professional growth.
The company embraces diversity and inclusion as key drivers of its success, ensuring equal opportunity without discrimination on the basis of any protected attributes. Accommodations are made to support religious practices and physical or mental disabilities, reinforcing the inclusive culture within the workplace.
Joining Chase means becoming part of a renowned institution where innovation meets tradition, and where your contribution directly supports the financial well-being of millions of customers. The Associate Banker role is ideal for individuals seeking a challenging and rewarding career in banking, offering significant opportunities for professional development, client interaction, and impactful service delivery within a supportive team environment at a top-tier financial institution.
At Chase, the role of Associate Banker provides a dynamic opportunity for individuals who are passionate about client service and keen on leveraging cutting-edge financial technology to elevate the banking experience. As an Associate Banker, you will be the face of the branch, embodying the brand's culture by delivering exceptional hospitality and proactive service. Your responsibilities will include creating a welcoming environment that makes clients feel valued and understood, supporting client transactions and banking needs through both traditional service and innovative digital tools such as the Chase Mobile App and ATMs.
This role involves not only transactional duties such as account servicing, opening new accounts, and managing branch operations but also the crucial element of building meaningful, trusted relationships with clients. Through attentive listening, thoughtful communication, and empathetic engagement, you will guide clients toward appropriate banking solutions tailored to their financial goals. Collaboration within the team to provide seamless service and exceed client expectations is a cornerstone of this position.
Chase offers a competitive total rewards package that aligns with the candidate's role, experience, and location. Compensation may include a base salary, commission-based pay, and discretionary incentive compensation delivered through cash and/or forfeitable equity as recognition for achievements. Employees benefit from comprehensive health care coverage, wellness programs, retirement savings plans, childcare support, tuition reimbursement, mental health resources, and financial coaching, all reflecting Chase's commitment to employee well-being and professional growth.
The company embraces diversity and inclusion as key drivers of its success, ensuring equal opportunity without discrimination on the basis of any protected attributes. Accommodations are made to support religious practices and physical or mental disabilities, reinforcing the inclusive culture within the workplace.
Joining Chase means becoming part of a renowned institution where innovation meets tradition, and where your contribution directly supports the financial well-being of millions of customers. The Associate Banker role is ideal for individuals seeking a challenging and rewarding career in banking, offering significant opportunities for professional development, client interaction, and impactful service delivery within a supportive team environment at a top-tier financial institution.
Job Requirements
- Ability to put clients first and exceed their expectations by delivering attentive and friendly service and creating a welcoming environment
- Ability to build trusted relationships by demonstrating genuine care and concern during interactions with clients
- Ability to engage clients by communicating clearly and politely to understand and help, anticipating client needs
- Ability to quickly and effectively resolve client issues with attention to detail providing a consistent client experience
- Ability to elevate the client experience by working collaboratively as a team to deliver seamless service with care and sincerity
- Ability to quickly and accurately learn products, services, and procedures
- Client service experience or comparable experience
- High school diploma or GED equivalent
Job Qualifications
- Ability to put clients first and exceed their expectations by delivering attentive and friendly service and creating a welcoming environment
- Ability to build trusted relationships by demonstrating genuine care and concern during interactions with clients
- Ability to engage clients by communicating clearly and politely to understand and help, anticipating client needs
- Ability to quickly and effectively resolve client issues with attention to detail providing a consistent client experience
- Ability to elevate the client experience by working collaboratively as a team to deliver seamless service with care and sincerity
- Ability to quickly and accurately learn products, services, and procedures
- Client service experience or comparable experience
- High school diploma or GED equivalent
Job Duties
- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings
- Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements
- Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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