Parking Valet - LAX Airport

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $18.00 - $20.00
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Work Schedule

Day Shifts
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Benefits

401(k)
Dental Insurance
Health Insurance
Life insurance
Paid Time Off
Vision Insurance

Job Description

Fly Away Valet is a division of Jacobsen|Daniels, a well-established company specializing in valet parking services. Known for its commitment to excellence and customer satisfaction, Fly Away Valet operates primarily at Los Angeles International Airport, providing a seamless parking experience to travelers. Jacobsen|Daniels has a reputation for delivering high-quality services in the hospitality and parking industry, making it a trusted name for clients seeking professional and reliable valet solutions. The company emphasizes a friendly, professional environment where customer service is paramount, and safety is a top priority.

The role of a Valet Attendant at Fly Away Valet is a full-time position based at Los Angeles International Airport. Classified as non-exempt under the FLSA, this role offers a competitive pay rate of $18 to $20 per hour, supplemented with tips and overtime opportunities. One of the standout benefits of this position is the weekly payroll system, ensuring employees are paid every single week, which is especially advantageous for those who rely on consistent income. The typical shift runs from 5:00 am to 1:45 pm, Thursday through Monday, with Tuesdays and Wednesdays off.

Valet Attendants are the face of Fly Away Valet, responsible for creating and maintaining a pleasant, friendly, and professional atmosphere. Their duties extend beyond just parking vehicles; they are tasked with greeting guests warmly, providing courteous service, and ensuring the safe and efficient movement and parking of vehicles in compliance with company standards. This role demands excellent communication and customer service skills to address guest inquiries and resolve any issues swiftly. Valet Attendants must also assist guests with their luggage and manage the flow of traffic to avoid congestion and delays.

This position requires vigilance in inspecting vehicles for any pre-existing damage, documenting guest and vehicle information, and safeguarding guest keys. Valet Attendants must be able to respond to emergencies, maintain the cleanliness of the valet area, and understand the legal implications of their actions while on duty. Working at an airport environment requires passing a security clearance, underscoring the importance of trustworthiness and professionalism.

Fly Away Valet values employees who are customer-focused, action-oriented, and committed to excellence. The ability to work independently as well as part of a team is crucial. Candidates must hold a valid driver’s license with a clean driving record and have at least one year of experience in the hospitality industry, preferably with some background in guest or customer service. Physical stamina is necessary, as the job involves standing, walking, bending, and lifting luggage throughout the shift, often in varying weather conditions.

This position offers a comprehensive benefits package including 401(k), dental, health, life, and vision insurance, along with paid time off. Reporting directly to the Assistant Valet Manager or Valet Manager, Valet Attendants play a critical role in ensuring Fly Away Valet maintains its high standards of guest service and operational efficiency. This is an excellent opportunity for individuals seeking a dynamic, customer-oriented role at one of the busiest airports in the country, with the stability of full-time employment and competitive compensation.

Job Requirements

  • Minimum 1 years of experience in hospitality industry
  • Valid in-state driver’s license
  • Clean driving record
  • Ability to drive vehicles
  • Ability to pass airport security clearance
  • Ability to stand and walk for extended periods
  • Ability to lift and carry luggage frequently during shift
  • Ability to work in various weather conditions
  • Strong communication skills
  • High school diploma or equivalent

Job Qualifications

  • Minimum 1 years in hospitality industry
  • Experience in guest or customer service
  • Valid driver’s license with clean driving record
  • Ability to drive vehicle safely
  • Ability to pass airport security clearance
  • Excellent time management skills
  • Strong communication skills
  • Customer focused and action oriented
  • Problem solving and listening skills
  • Ability to work independently and in team settings

Job Duties

  • Greets arriving guests, provides courteous, efficient, and enthusiastic service for guest requesting valet parking
  • Checks and notifies guests of pre-existing damage to their vehicles
  • Records guest names, vehicle information and secures the guest keys for parking
  • Accommodates guests requiring special assistance and aid
  • Inspects vehicles for overall condition and notes any dents, missing parts, or distinguishing features
  • Identifies vehicle designated parking location and provides guest with vehicle claim check
  • Reports issues and/or potential problems which may have an impact on the security of guest vehicles and avoids traffic congestion and delays at entrances
  • Understands the legal ramifications of various actions that impact the valet service
  • Assist guests with all luggage
  • Responds to emergency situations when requested
  • Promotes and maintains the highest level of customer service to all guests while staying alert to their needs
  • Responds effectively to guest inquiries, providing excellent guest service
  • Resolves guest complaints within scope of authority
  • otherwise refers the matter to management
  • Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
  • Always keep valet area neat and tidy
  • Quotes prices for parking services for which money is received upon customer receipt

Job Criteria

Experience

No experience required


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