Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $18.00
Work Schedule
Rotating Shifts
On-call
Benefits
Health Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Uniform allowance
Shift Differentials
Job Description
The hiring company is an airport authority responsible for managing and operating airport facilities, with a focus on delivering seamless, efficient, and customer-centric services to passengers and visitors. Airports are bustling hubs of activity requiring a high level of operational coordination, safety adherence, and exceptional customer service to meet the needs of travelers and stakeholders. This organization prioritizes safety, customer satisfaction, and operational excellence within its Parking & Ground Transportation services, essential to the overall airport experience.
The role of Parking Operations Attendant at this airport is a dynamic and multifaceted position designed to support the complete range of parking and ground transportation operations. This role is pivotal in ensuring passengers receive helpful, courteous, and timely assistance, playing an integral part in the smooth operation of parking services and shuttle transportation between parking lots and terminals. The position involves staffing parking booths where attendants handle payment processing, reservation system operations, and customer inquiries. Additionally, the attendant is responsible for providing shuttle services, monitoring parking lots for safety and proper use, supporting special events through traffic direction and customer assistance, and occasionally assisting with minor vehicle issues such as battery jumps or tire inflation.
This is a hands-on role that demands flexibility, excellent communication skills, a proactive approach to problem-solving, and the ability to work in varying weather conditions. The position is essential for enhancing the passenger experience by maintaining efficiency in ground transportation and parking operations. Responsibilities range from operational tasks such as operating point of sale systems and shuttles to customer-facing duties like assisting with luggage handling and providing clear, courteous information about airport facilities and parking options. The role also requires vigilance in safety monitoring and reporting any incidents, contributing to an overall safe and secure environment for all airport users.
This position requires a high school diploma or equivalent, a valid U.S. driver’s license with a clean driving record for at least three years, and the ability to pass a pre-employment drug screening and fit-for-duty exam. Experience with shuttle bus driving is preferred but not mandatory, highlighting the organization's commitment to training and supporting new employees in gaining the necessary skills. The job entails physical activities such as lifting up to 50 pounds, extended periods of standing or sitting, and dealing with environmental stressors like noise and constant interruptions, reflecting the real-life demands of an active airport environment.
Overall, the Parking Operations Attendant position offers an exciting opportunity for individuals interested in working at a major transportation hub, providing essential services that directly impact travelers’ experiences. This role supports the airport’s mission to deliver safe, convenient, and customer-friendly parking and ground transportation solutions while fostering a cooperative and efficient workplace environment.
The role of Parking Operations Attendant at this airport is a dynamic and multifaceted position designed to support the complete range of parking and ground transportation operations. This role is pivotal in ensuring passengers receive helpful, courteous, and timely assistance, playing an integral part in the smooth operation of parking services and shuttle transportation between parking lots and terminals. The position involves staffing parking booths where attendants handle payment processing, reservation system operations, and customer inquiries. Additionally, the attendant is responsible for providing shuttle services, monitoring parking lots for safety and proper use, supporting special events through traffic direction and customer assistance, and occasionally assisting with minor vehicle issues such as battery jumps or tire inflation.
This is a hands-on role that demands flexibility, excellent communication skills, a proactive approach to problem-solving, and the ability to work in varying weather conditions. The position is essential for enhancing the passenger experience by maintaining efficiency in ground transportation and parking operations. Responsibilities range from operational tasks such as operating point of sale systems and shuttles to customer-facing duties like assisting with luggage handling and providing clear, courteous information about airport facilities and parking options. The role also requires vigilance in safety monitoring and reporting any incidents, contributing to an overall safe and secure environment for all airport users.
This position requires a high school diploma or equivalent, a valid U.S. driver’s license with a clean driving record for at least three years, and the ability to pass a pre-employment drug screening and fit-for-duty exam. Experience with shuttle bus driving is preferred but not mandatory, highlighting the organization's commitment to training and supporting new employees in gaining the necessary skills. The job entails physical activities such as lifting up to 50 pounds, extended periods of standing or sitting, and dealing with environmental stressors like noise and constant interruptions, reflecting the real-life demands of an active airport environment.
Overall, the Parking Operations Attendant position offers an exciting opportunity for individuals interested in working at a major transportation hub, providing essential services that directly impact travelers’ experiences. This role supports the airport’s mission to deliver safe, convenient, and customer-friendly parking and ground transportation solutions while fostering a cooperative and efficient workplace environment.
Job Requirements
- High school diploma or equivalent
- 0-1 year of relevant required
- Final candidates must pass a pre-employment drug-screening test and fit-for-duty examination
- Hold and maintain valid U.S. driver's license with 3 years of verifiable driving history
Job Qualifications
- High school diploma or equivalent
- 0-1 year of relevant experience
- Ability to operate point of sale systems and shuttle vehicles
- Strong customer service and communication skills
- Ability to follow oral and written instructions
- Ability to exercise independent initiative
- Ability to operate a two-way radio, computer, and phone
- Ability to identify and resolve problems in a timely manner
- Experience driving a shuttle bus or closely related equipment preferred
Job Duties
- Assist passengers by providing excellent customer support when giving directions and information regarding the surrounding area, parking operations, parking reservation system, and airport facilities
- Staff Parking Attendant booths by performing duties such as operating point of sale systems, processing payments accurately, and issuing receipts while following all established cash handling procedures
- Provide excellent customer service and assist passengers with entry and exit tied to the parking reservation system
- Assist passengers by loading and unloading luggage, carrying it up and down steps, and placing the luggage onto racks
- Operate shuttle vehicles to transport passengers safely between parking lots and terminal areas, follow designated routes, and maintain a clean and safe vehicle
- Assist passengers and members of the public with questions and concerns about the reservation system leading to successful use and maintenance of the system
- Support special events as needed by directing traffic, assisting guests, monitoring temporary or overflow parking areas, and helping ensure smooth traffic flow during peak times or large gatherings
- Monitor the parking lots to ensure proper use and safety, including identifying and cleaning up debris and reporting any incidents or suspicious activities to the appropriate contact
- Occasionally assist passengers with minor car repairs, such as jumping a battery or pumping up a tire
- Occasionally drive or work in adverse weather conditions, regardless of road condition, and in inclement weather
- Other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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