Parking Mobility Specialist - Library Lot (Part-time)

The Woodlands, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $16.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Paid Time Off

Health Insurance

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

SP+, a Metropolis company, is a leading artificial intelligence company focusing on revolutionizing parking through cutting-edge computer vision technology. By enabling checkout-free parking experiences, SP+ eliminates the traditional hassles of parking such as fumbling with tickets, machines, apps, or credit cards. This innovative approach allows customers to simply "drive in and drive out," streamlining the parking process and enhancing convenience. As the largest parking network in America, SP+ employs over 23,000 dedicated professionals who power mobility at more than 4,000 locations across North America and Europe. The company is committed to redefining parking because it is an essential part of everyday life that affects everyone. SP+’s vision extends beyond parking, aiming to bring seamless checkout-free experiences to various aspects of life, making daily activities like living, working, and playing more enjoyable and efficient. By investing in advanced technology and expanding its services, SP+ seeks to give people back their most precious resource: time.

The Parking Mobility Specialist position at SP+ plays a crucial front-line role in representing Metropolis Parking’s innovative technologies and customer service excellence. This part-time role, located at the Library Lot, pays $16 per hour and requires a dynamic individual with stamina, attention to detail, and a strong customer-first mindset. As a Mobility Specialist, you will be the face of Metropolis’ technology-driven parking service, assisting customers with enrollment and navigating the parking systems while ensuring a positive and professional experience. This role also includes responsibilities related to maintaining compliance with parking policies, keeping lots and garages in excellent condition, and supporting overall operational activities. The position is ideal for candidates interested in working in a fast-paced environment and offers significant growth potential for dedicated and high-performing team members. This is an exceptional opportunity for individuals passionate about customer service, technology, and innovative mobility solutions within a supportive and expanding company.

Job Requirements

Ability to stand and walk for extended periods (up to six consecutive hours)
Ability to visually inspect vehicles and physically access all areas of garages and lots
Comfortable working outdoors in all weather conditions
Flexibility to work various shifts, including weekends and evenings
Ability to communicate effectively in spoken English with customers and team members
High school diploma or GED preferred
Prior parking industry experience preferred, but not required
Ability to use mobile devices such as iPads, iPhones, or Android devices
Strong customer service orientation
Reliable and adaptable

Job Qualifications

High school diploma or GED preferred, but not required
Prior parking industry experience preferred, but not required
Strong customer service orientation with a willingness to go above and beyond
Comfortable using mobile devices and technology (iPad, iPhone, Android devices)
Ability to communicate effectively in spoken English with customers and team members
Strong interpersonal and communication skills
Reliable, adaptable, and able to thrive in a fast-paced environment

Job Duties

Greet and assist guests in parking lots and garages, providing professional and friendly service
Educate customers on Metropolis parking technology and assist with enrollment as needed
Promote positive customer relationships by consistently delivering excellent customer service
Respond to customer questions and concerns confidently and courteously
Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization
Issue parking violations in accordance with company policies
Document violations using company-provided mobile devices, including photo documentation
Maintain the cleanliness of parking lots, garages, and common areas
Identify and report debris, spills, hazards, or maintenance issues promptly
Sweep floors, collect trash, and empty trash receptacles as needed
Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep
Work independently and collaboratively as part of a team
Observe all safety protocols at all times
Perform additional duties as assigned