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Parking Guest Attendant

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $13.00
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Work Schedule

Rotating Shifts
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Benefits

Employee ownership program
Bonus opportunities
Consistent schedules
Medical insurance
Vision Insurance
Dental Insurance
Paid Time Off
Vacation pay
Paid holidays
training and professional development

Job Description

The Parking Spot is the largest near-airport parking company in the United States, with over 25 years of experience and a dedicated team of more than 2,000 employees operating across more than 40 locations nationwide. Known for its commitment to exceptional guest service, the company has grown substantially while maintaining a strong focus on employee satisfaction through its Employee Ownership Program. This innovative approach allows every team member to have a direct financial stake in the company's success, fostering a collaborative and motivated work environment. The Parking Spot emphasizes values such as teamwork, respect, and outstanding service, making it a leading choice for both guests and employees in the airport parking industry.

The role of Parking Guest Attendant (PGA) is vital to The Parking Spot’s operations and guest experience. As a full-time position with a pay rate of $13 per hour plus regular bonus opportunities, the position spans various shifts and requires individuals who are eager to contribute to a welcoming, efficient, and professional atmosphere. Parking Guest Attendants are often the first and last point of contact for guests, guiding them through the check-in and check-out processes using technology and personal interaction to ensure satisfaction and smooth service. The role demands strong communication skills, the ability to work collaboratively with a team, and adaptability to technology such as kiosks and Apple devices including iPhones and iPads.

PGAs help maintain the operational flow at entry and exit lanes, assist guests with questions related to the TPS Spot Club program, and perform additional responsibilities as needed. This full-time position offers numerous benefits, including opportunities to participate in the Employee Ownership Program, health-related benefits like medical, vision, and dental insurance for eligible employees, and paid time off along with vacation pay and paid holidays. The company also supports employee growth through training and professional development opportunities to foster career advancement.

The Parking Spot is committed to creating an inclusive workplace where diversity is celebrated and all employees feel valued and respected. It promotes policies against discrimination and racism and strives to cultivate a diverse and equitable environment that supports all team members and customers equally. This dedication to diversity and inclusion makes The Parking Spot not just a workplace but a community where employees can thrive and guests receive the best service in the industry. The Parking Guest Attendant position is perfect for individuals seeking a stable job in an established company with a supportive culture and multiple benefits.

Job Requirements

  • High school education or equivalent
  • previous customer service experience preferred
  • ability to verbally communicate clearly in the English language for safety purposes
  • ability to operate Apple technology products including iPhone and iPad tablets
  • comfortable using kiosk system and adapt to technology upgrades and changes
  • ability to work in inclement weather
  • ability to stand for most of the shift and safely lift up to 30 pounds with or without an accommodation

Job Qualifications

  • High school education or equivalent
  • previous customer service experience preferred
  • ability to verbally communicate clearly in the English language for safety purposes
  • ability to operate Apple technology products including iPhone and iPad tablets
  • comfortable using kiosk system and adapt to technology upgrades and changes
  • ability to work in inclement weather
  • ability to stand for most of the shift and safely lift up to 30 pounds with or without an accommodation

Job Duties

  • Welcome and greet each guest in a friendly and professional manner
  • provide quick and pleasant assistance supporting guests at exit and entry lanes
  • answer telephones and assist customers using mobile devices while using our services
  • partner with all team members to provide the best guest experience
  • keep all Parking Guest Attendant work areas neat and clean
  • provide guests with information on the TPS Spot Club program
  • may cross-train for other frontline positions as directed by management
  • perform additional duties as reasonably requested by management

Job Criteria

Experience

Entry Level (1-2 years)


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