The Parking Spot logo

Parking Guest Attendant

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $13.50
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Work Schedule

Weekend Shifts
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Benefits

Employee ownership program
Bonus opportunities
Consistent schedules
Medical insurance
Vision Insurance
Dental Insurance
401(k) Plan
Paid Time Off
Vacation pay
Paid holidays
training and professional development

Job Description

The Parking Spot is a leading near-airport parking company in the United States with over 25 years of experience and a nationwide presence across more than 40 locations. With a dedicated team of over 2,000 employees, the company has grown by prioritizing exceptional customer service and employee ownership. The Employee Ownership Program allows every team member to have a financial stake in the company's success, fostering a sense of pride and shared responsibility among employees. The Parking Spot is recognized for its strong commitment to diversity, inclusion, and equity, ensuring that all employees, partners, and guests feel welcomed, supported, and valued. The company actively promotes a workplace culture that respects dignity, opposes discrimination, and supports continuous learning and growth for all team members.

The role of Parking Guest Attendant (PGA) is crucial in delivering the highest quality customer service during the check-in and check-out processes. PGAs serve as the frontline representatives of The Parking Spot, greeting guests warmly and assisting them efficiently at both entry and exit lanes. Team members in this role provide helpful information about available services such as the TPS Spot Club program, assist customers using kiosks and mobile devices, and maintain clean and organized work areas. The position offers part-time employment primarily during weekend afternoon and evening shifts, with a pay rate of $13.50 per hour plus regular bonus opportunities for eligible employees.

PGAs benefit from consistent schedules and the potential for instant job offers following interviews, reflecting The Parking Spot's commitment to attracting standout candidates quickly. Eligible employees have access to robust benefits, including medical, vision, dental, and 401(k) plans, along with paid time off, vacation pay, and paid holidays. Training and professional development opportunities are also provided to support career growth. The role requires comfortable use of technology such as Apple products and kiosks, physical stamina to endure standing for most of the shift and safely lifting up to 30 pounds, and the ability to work in varying weather conditions. Customer service experience and communication skills in English are preferred to ensure guest safety and satisfaction. The Parking Spot encourages those who align with their values of teamwork, service excellence, and inclusion to apply and become part of a company that truly values its people and customers alike.

Job Requirements

  • High school education or equivalent
  • previous customer service experience preferred
  • ability to verbally communicate clearly in the English language for safety purposes
  • ability to operate Apple technology products including iPhone and iPad tablets
  • comfortable using kiosk system and adapt to technology upgrades and changes
  • ability to work in inclement weather
  • ability to stand for most of the shift and safely lift up to 30 pounds with or without an accommodation

Job Qualifications

  • High school education or equivalent
  • previous customer service experience preferred
  • ability to verbally communicate clearly in the English language for safety purposes
  • ability to operate Apple technology products including iPhone and iPad tablets
  • comfortable using kiosk system and adapt to technology upgrades and changes
  • ability to work in inclement weather
  • ability to stand for most of the shift and safely lift up to 30 pounds with or without an accommodation

Job Duties

  • Welcome and greet each guest in a friendly and professional manner
  • provide quick and pleasant assistance supporting guests at exit and entry lanes
  • answer telephones and assist customers using mobile devices while using our services
  • partner with all team members to provide the best guest experience
  • keep all Parking Guest Attendant work areas neat and clean
  • provide guests with information on the TPS Spot Club program
  • may cross-train for other frontline positions as directed by management
  • perform additional duties as reasonably requested by management

Job Criteria

Experience

Entry Level (1-2 years)


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