The Parking Spot logo

Parking Guest Attendant

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $12.50
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Work Schedule

On-call
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Benefits

Employee ownership program
Bonus opportunities
Consistent schedules
Medical insurance
Vision Insurance
Dental Insurance
401(k) Plan
Paid Time Off
Vacation pay
Paid holidays
Training and Development

Job Description

The Parking Spot is a leading near-airport parking company in the United States with over 25 years of experience in the industry. Established as one of the largest parking providers nationwide, The Parking Spot operates more than 40 locations staffed by over 2,000 dedicated team members. Known for its commitment to exceptional customer service, the company has distinguished itself through consistent growth and innovation in the parking and travel services sector. One of the unique aspects of working at The Parking Spot is its Employee Ownership Program, which allows all team members to have a direct financial stake in the company's success, fostering a collaborative and motivated work environment where employees are valued owners and contributors.

As a Parking Guest Attendant (PGA) at The Parking Spot, you will play a vital role in delivering excellent guest service, ensuring that each guest experiences a smooth and pleasant check-in and check-out process. This position requires a friendly, professional demeanor and the ability to interact positively with guests, supporting their needs before and after parking. The role is primarily on-call with shifts available across all times, offering flexibility for employees. The starting pay rate is $12.50 per hour, complemented by regular bonus opportunities that reward exceptional performance.

Parking Guest Attendants are responsible for creating a welcoming atmosphere and addressing guest inquiries, using technology tools and systems to facilitate efficient service. This job demands collaboration with team members to ensure high-quality experiences and operational excellence at every location. The Parking Spot also encourages professional growth by offering training and development opportunities, consistent schedules, and comprehensive benefits including medical, vision, dental, and 401(k) plans for eligible employees. Paid time off, vacation pay, and holiday pay are also part of a rewarding compensation package. If you are passionate about delivering outstanding customer experiences and thrive in a team-oriented environment, The Parking Spot invites you to join their team and be part of their commitment to excellent service and employee ownership.

Job Requirements

  • High school education or equivalent
  • Previous customer service experience preferred
  • Ability to verbally communicate clearly in the English language for safety purposes
  • Ability to operate Apple technology products including iPhone and iPad tablets
  • Comfortable using kiosk system and adapt to technology upgrades and changes
  • Ability to work in inclement weather
  • Ability to stand for most of the shift and safely lift up to 30 pounds with or without an accommodation

Job Qualifications

  • High school education or equivalent
  • Previous customer service experience preferred
  • Ability to verbally communicate clearly in the English language for safety purposes
  • Ability to operate Apple technology products including iPhone and iPad tablets
  • Comfortable using kiosk system and adapt to technology upgrades and changes
  • Ability to work in inclement weather
  • Ability to stand for most of the shift and safely lift up to 30 pounds with or without an accommodation

Job Duties

  • Welcome and greet each guest in a friendly and professional manner
  • Provide quick and pleasant assistance supporting guests at exit and entry lanes
  • Answer telephones and assist customers using mobile devices while using our services
  • Partner with all team members to provide the best guest experience
  • Keep all Parking Guest Attendant work areas neat and clean
  • Provide guests with information on the TPS Spot Club program
  • May cross-train for other frontline positions as directed by management
  • Perform additional duties as reasonably requested by management

Job Criteria

Experience

Entry Level (1-2 years)


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