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Parking Guest Attendant

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $12.50
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Benefits

Employee ownership program
Regular bonus opportunities
Consistent schedules
Medical insurance
Vision Insurance
Dental Insurance
401(k) Plan
Paid Time Off
Vacation pay
Paid holidays
training and professional development

Job Description

The Parking Spot is a well-established company with over 25 years of experience and has grown to become the largest near-airport parking company in the United States. With more than 2,000 valued team members across over 40 locations nationwide, The Parking Spot takes pride in its Employee Ownership Program, which allows every team member to have a direct financial stake in the company's success. This unique program fosters a supportive and inclusive work environment where every employee plays a vital role in delivering exceptional service to guests. The company is dedicated to maintaining high standards of customer service, operational excellence, and employee development. It emphasizes diversity, equity, and inclusion, creating a workplace where all individuals feel welcome, valued, and respected.

The role of Parking Guest Attendant (PGA) is an essential front-line position within The Parking Spot. PGAs are responsible for providing the highest level of service to guests during their check-in and check-out experience. They greet and assist guests warmly, ensuring a smooth and pleasant transaction process. PGAs support guests at both entry and exit lanes, assist with telephone and mobile device inquiries, and collaborate with team members to enhance the overall guest experience. This role requires adaptability to technology, as PGAs operate various kiosk systems and Apple devices like iPhones and iPads, which are integral to the daily operations. Additionally, PGAs help maintain clean and organized work areas and may cross-train for other front-line positions. This part-time position offers a competitive wage starting at $12.5 per hour, with regular bonus opportunities and consistent schedules. Eligible employees can enroll in benefits such as medical, vision, dental, and 401(k) plans, along with paid time off, vacation pay, and paid holidays. The Parking Spot also provides comprehensive training and professional development opportunities for those eager to grow in their career. This role is ideal for individuals who thrive in a customer-service focused environment, enjoy working collaboratively, and are comfortable working outdoors in various weather conditions. Overall, the Parking Guest Attendant position at The Parking Spot offers a rewarding opportunity to be part of a dedicated team committed to exceptional guest service and a supportive, employee-owned company culture.

Job Requirements

  • High school education or equivalent
  • Previous customer service experience preferred
  • Ability to verbally communicate clearly in the English language for safety purposes
  • Ability to operate Apple technology products including iPhone and iPad tablets
  • Comfortable using kiosk system and adapt to technology upgrades and changes
  • Ability to work in inclement weather
  • Ability to stand for most of the shift and safely lift up to 30 pounds with or without an accommodation

Job Qualifications

  • High school education or equivalent
  • Previous customer service experience preferred
  • Ability to verbally communicate clearly in the English language for safety purposes
  • Ability to operate Apple technology products including iPhone and iPad tablets
  • Comfortable using kiosk system and adapt to technology upgrades and changes
  • Ability to work in inclement weather
  • Ability to stand for most of the shift and safely lift up to 30 pounds with or without an accommodation

Job Duties

  • Welcome and greet each guest in a friendly and professional manner
  • Provide quick and pleasant assistance supporting guests at exit and entry lanes
  • Answer telephones and assist customers using mobile devices while using our services
  • Partner with all team members to provide the best guest experience
  • Keep all Parking Guest Attendant work areas neat and clean
  • Provide guests with information on the TPS Spot Club program
  • May cross-train for other frontline positions as directed by management
  • Perform additional duties as reasonably requested by management

Job Criteria

Experience

No experience required


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