Parking Concierge - Hilton Garage

Towne Park is a leading hospitality services company dedicated to creating exceptional experiences through superior parking and guest services. Established as a trusted provider in the industry, Towne Park has built a reputation for enhancing the parking experience for millions of patients, visitors, and guests across multiple locations. The company prides itself on fostering a supportive and rewarding work environment where employees can make a meaningful impact every day by delivering compassionate, professional service. Towne Park’s commitment to quality service extends beyond just parking management – it aims to create smiles and memorable moments for every person it serves. This dedication positions Towne Park not only as a service provider but as a crucial part of the hospitality experience, ensuring that every interaction contributes positively to a guest's visit.

The role of Parking Concierge at Towne Park is a unique opportunity to join a team that values customer interaction, detail orientation, and operational accuracy. This part-time position offers flexible weekend schedules and comes with an hourly wage of $16, alongside a car allowance to support travel between multiple work sites within a designated district. The Parking Concierge is the front line of Towne Park's hospitality mission, offering courteous greetings and assistance to all guests utilizing self-parking facilities. Responsibilities include guiding guests through the use of parking equipment, providing clear driving and site directions, and answering any questions to ensure a smooth parking experience.

Beyond customer interaction, the role encompasses critical financial duties such as collecting revenue, accurately completing shift reports, and reconciling payments at the end of each shift. The Parking Concierge manages multiple self-parking garages or lots, utilizing their personal vehicle to travel between sites. This mobility aspect is supported through a bi-weekly stipend for gas, further emphasizing the company's recognition of the logistical demands placed on team members.

This position requires a high level of professionalism, clear communication skills, and the ability to maintain composure under pressure. Candidates must also possess a good understanding of cash handling procedures, including operating registers, gates, and credit card machines, and be adept at managing a tiered pricing system and 24-hour time formats. Towne Park also highlights the importance of a friendly demeanor, attention to detail, and adherence to company policies and operational standards.

Working at Towne Park means embracing an environment that values respect for individuals with disabilities, offering reasonable accommodations to ensure all employees can perform their duties successfully. The physical demands of the role involve frequent standing, walking, and occasional lifting of objects up to 50 pounds, often in outdoor settings where exposure to weather conditions is routine. Towne Park's Parking Concierge role is ideal for individuals seeking to combine customer service excellence with operational duties in a dynamic, community-oriented environment that offers rewarding career opportunities.