Parking Attendant - Lexington Blue Grass Airport

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $14.00
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Work Schedule

Flexible
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Benefits

Generous Paid Time Off
Comprehensive health plans
Life and Disability Insurance
401(k) Plan
Employee assistance program
parental and caregiver leave

Job Description

Blue Grass Airport, located in Lexington, Kentucky, serves as a vital gateway connecting the region to numerous destinations. Known for its commitment to providing excellent service and operational efficiency, Blue Grass Airport facilitates smooth travel experiences for millions of passengers annually. The airport comprises various departments dedicated to ensuring safety, convenience, and customer satisfaction, including the Operations - Field department where this position is based. Blue Grass Airport values a team-oriented environment where employees are encouraged to deliver top-level service, maintain high safety standards, and contribute positively to the airport’s reputation as a trusted transportation hub.

The role of Parking Attendant at Blue Grass Airport is a full-time opportunity that offers competitive pay at $14.00 per hour with varying shifts, providing flexibility for different schedules. Reporting directly to the Operations Manager, the Parking Attendant is entrusted with a variety of responsibilities aimed at the seamless management of the airport’s parking facilities. The position is instrumental in delivering exceptional customer service to guests by managing vehicle parking, ticket issuance, payments, and upkeep of the facility’s cleanliness.

Parking Attendants at Blue Grass Airport act as the first point of contact for guests arriving at the parking facility. They greet guests warmly, assist with luggage and vehicle loading and unloading, and ensure that each guest’s experience is comfortable and efficient. This role requires attentiveness to vehicle safety procedures, meticulous attention to detail in inspecting vehicles for damages, and prompt reporting of any incidents to designated leadership. The attendant must skillfully handle traffic direction, barricade positioning, and occasionally coordinate towing services to maintain a secure parking environment.

Technological proficiency is also important in this role since attendants use electronic devices to record customer information, track parking tickets, and reconcile revenue at the end of their shifts. Strong interpersonal skills are essential as attendants interact professionally with guests, clients, and team members, fostering a welcoming atmosphere that aligns with the airport’s customer service standards.

This position also demands physical stamina and agility as attendants will be moving between the valet stand and vehicles by walking or running during the shift, sometimes for extended periods. Operating manual transmission vehicles and maintaining a clean driving record are prerequisites due to the nature of the job. Previous experience in valet or parking services is preferred, although training is typically provided to ensure all team members meet the airport’s operational expectations.

Joining Blue Grass Airport means becoming part of a supportive and dynamic work environment, complete with an outstanding benefits package for full-time employees. Benefits include paid time off, comprehensive health insurance plans, life and disability insurance, a 401(k) retirement plan with employer match, employee assistance programs, and family leave options. Part-time employees also have access to a 401(k) plan, sick time off, and employee assistance programs, reflecting the airport’s commitment to employee well-being across all employment types.

Working as a Parking Attendant at Blue Grass Airport offers a rewarding opportunity to contribute directly to the positive travel experiences of thousands of travelers while enjoying stable employment and professional growth in an essential public service role. Candidates who thrive in fast-paced environments, are customer-focused, and excel at multitasking will find this position both challenging and fulfilling.

Job Requirements

  • At least 18 years of age
  • Valid driver’s license
  • Ability to operate manual transmission vehicles
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests
  • Acceptable driving record and motor vehicle report
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
  • Previous valet experience preferred

Job Qualifications

  • At least 18 years of age
  • Valid driver’s license
  • Ability to operate manual transmission vehicles
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests
  • Acceptable driving record and motor vehicle report
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
  • Previous valet experience preferred

Job Duties

  • Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
  • Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
  • Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
  • Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
  • Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
  • Meet and greet all guests upon arrival
  • open guest vehicle doors, assist with unloading vehicle when necessary
  • Retrieve keys from guest
  • issue ticket to guest, or enter customer information using electronic device
  • Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
  • Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
  • Quickly retrieve vehicles for waiting guests
  • assist guests with loading luggage or personal items when necessary
  • Provide excellent customer service to guests
  • respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
  • Direct traffic, position barricades, and arrange for towing service when necessary
  • Immediately report any incidents or claims to Operations Manager or Shift Lead
  • Request and collect relevant fees for use of service
  • Assist in reconciling end of shift revenue against the ticket distribution, when necessary
  • Communicate professionally at all times with guests, client, and teammates.

Job Criteria

Experience

Entry Level (1-2 years)


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