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Parking Attendant - Hilton Garage | Parking Concierge

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $16.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Car allowance
flexible schedule
Paid Time Off
Professional Development
Employee Discounts

Job Description

Towne Parke is a leading parking management company dedicated to providing exceptional parking services and solutions to a variety of clients including commercial, retail, healthcare, and entertainment venues. As a reputable organization in the parking industry, Towne Parke emphasizes customer service, operational excellence, and innovative parking solutions to enhance the overall guest experience. The company takes pride in maintaining professional environments where both employees and clients feel valued and supported. Their approach is grounded in respect, reliability, and responsiveness to client and guest needs, helping to ensure smooth and efficient operations across all locations.

The part-time Parking Attendant role at Towne Parke offers a flexible work schedule primarily during weekends, providing an hourly rate of $16 with additional benefits including a car allowance or reimbursement. The position involves being the first point of contact for guests and clients, where exhibiting a pleasant, friendly, and professional demeanor is crucial. The ideal candidate will thrive in customer-facing situations, maintaining composure and accuracy under pressure while delivering outstanding service. Key responsibilities include greeting guests promptly and courteously, assisting with parking self-service equipment, and providing detailed information about the facility and surrounding area.

Moreover, this role requires a high degree of accuracy in cash handling, revenue collection, and reconciliation during shifts. The Parking Attendant will be expected to manage cash drops, complete detailed shift reports, and follow established operational procedures diligently. This position is routine but requires specific operational judgment to maintain the department’s seamless workflow. Towne Parke provides comprehensive training and expects employees to independently perform duties with minimal supervision.

Physical demands are significant, as employees will often work outdoors and may be exposed to varied weather conditions. The role occasionally requires lifting objects up to 100 pounds and involves standing, walking, and climbing stairs regularly. The company offers a supportive work environment where reasonable accommodations are made to assist employees with disabilities in performing essential functions. This makes the position well-suited for individuals who are physically capable and enjoy dynamic work environments. All employees must meet certain licensure and screening standards including age requirements, valid driver's license, and passing criminal background and drug tests.

Overall, this opportunity at Towne Parke is ideal for individuals seeking a part-time position with flexible scheduling, a competitive hourly wage, and the chance to develop customer service and operational skills within a respected parking management company.

Job Requirements

  • Must be at least 18 years of age and be able to pass a criminal background check, motor vehicle record and drug screen
  • Must have valid driver's license issued from the state in which they work and reside
  • One to three months related experience and/or training
  • OR equivalent combination of education and experience
  • General knowledge of parking garage policies

Job Qualifications

  • High school diploma or general education degree (GED)
  • Must be able to read and write standard English language
  • Must be able to read and comprehend simple instructions, short correspondence and memos
  • Must be able to write simple correspondence
  • Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
  • Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
  • ability to perform these operations using units of American money
  • Ability to understand 24 hour and military time systems
  • Ability to understand a multiple tiered rate system

Job Duties

  • Maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients
  • Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor
  • Addresses guests using last names when appropriate
  • Maintains accuracy and composure while under pressure
  • Appropriately uses the salutation of the day and welcomes guests to the location
  • Uses proper Towne Park phone etiquette
  • Assists guests with directions and all other inquiries
  • Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
  • Assists guests in using all self-parking equipment including instruction, room key use and payment terminals
  • Identifies and collects revenue for all vehicles
  • Completes accurate cash drop slips and cash drop envelopes
  • Completes the shift report and other shift paperwork with detail and accuracy
  • Reconciles revenue and tickets at the end of every shift
  • Determines guest charges and processes payments via cash, credit, or direct billing
  • Accurately categorizes tickets for audit purposes
  • Collects and reconciles revenue accurately and furnishes payment receipts
  • Completes accurate and timely shift reports
  • Follows all standard operating procedures related to cash banks
  • Operates equipment, including registers, gates, and credit card machines
  • Obtains information about daily events and rates to be charged

Job Criteria

Experience

Entry Level (1-2 years)


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