Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $21.00
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Work Schedule

Standard Hours
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Benefits

Sick time pay eligibility
Eligible to participate in the Company's 401(k) program with employer matching
Employee assistance program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more
Eligible to participate in the Employee Referral Bonus Program

Job Description

The Stanley Hotel, nestled in the heart of the majestic Rocky Mountains in Estes Park, Colorado, is an iconic landmark famed for its timeless elegance, historic charm, and panoramic views. Since its opening over a century ago, The Stanley has inspired countless artists, writers, and adventurers, earning a unique place in American pop culture as well as a reputation as a luxurious mountain retreat. This historic hotel offers guests an unforgettable experience blending grandeur, mystery, and the natural beauty of the surrounding landscape. As part of the Sage Hospitality Group, The Stanley upholds a mission to "make the ordinary extraordinary," providing guests with exceptional service that celebrates both the past and the bold future of this remarkable destination. Estes Park itself is more than just a scenic getaway; it serves as the gateway to Rocky Mountain National Park, offering year-round outdoor adventures, wildlife encounters, and a vibrant arts and culture scene that enriches the guest experience. Working at The Stanley means embracing a spirit of exploration, creativity, and hospitality in an environment unlike any other.

The role of Valet at The Stanley Hotel is an essential component of the guest experience. Under general supervision, the valet provides courteous and prompt service to guests, ensuring their satisfaction and comfort from arrival to departure. This position includes responsibilities such as meeting and greeting all guests upon arrival, assisting with luggage retrieval, and managing vehicle parking efficiently and safely. The valet is expected to act as the first point of contact, embodying professionalism and warmth to set the tone for the guests’ stay. Key duties include explaining valet procedures and parking fees, maintaining accurate records of vehicle locations and conditions, providing guests with accurate directions and information regarding hotel services, local events, and points of interest, and working alongside the Doorman to escort guests and their luggage into the lobby. The physical demands of this job are significant, requiring the ability to lift and carry up to 65 pounds, and the willingness to perform tasks that involve standing, walking, and exposure to outside weather elements intermittently. This position is predominantly indoors but requires mobility and physical stamina.

This role offers an excellent opportunity for individuals passionate about customer service and hospitality who wish to be part of a storied establishment with a rich cultural heritage. Candidates should have a high school diploma or equivalent, a valid driver's license, and a clean driving record acceptable to the hotel's insurance provider. Familiarity with local businesses and the surrounding community is valuable, as is fluency in English for effective communication. While prior experience is not mandatory, the ability to drive both automatic and manual vehicles safely and efficiently is essential.

The Stanley Hotel provides its employees with a range of benefits, including sick time pay eligibility, participation in a 401(k) program with employer matching, employee assistance programs, tuition reimbursement, and attractive discounts on hotels, restaurants, and other amenities. There is also an employee referral bonus program offering up to $1,000 per successful referral. Those who join The Stanley Hotel’s team will take pride in upholding a legacy of excellence while contributing to the unforgettable experiences delivered to every guest in this stunning mountain environment.

Job Requirements

  • High school diploma or equivalent
  • No prior experience required
  • Must be fluent in oral and written English
  • Must be able to drive automatic and manual vehicles
  • Must have a valid driver's license
  • Must have a driving record that meets the needs of the insurance carrier
  • Must be able to lift and carry up to 65 lbs
  • Must be able to see objects and people up close and at a distance
  • Must be able to stand, walk and climb stairs
  • Must be able to work in a physically strenuous environment with intermittent exposure to outside elements

Job Qualifications

  • High school diploma or equivalent
  • Must have general knowledge of basic customer service skills
  • Must be fluent in oral and written English
  • Must have knowledge of local establishments, businesses and the surrounding community
  • Must be able to drive automatic and manual vehicles
  • Must have a valid driver's license
  • Must have a driving record that meets the needs of the insurance carrier

Job Duties

  • Meet and greet all guests in all forms of transportation arriving at the hotel
  • Assist guests with retrieving their luggage from vehicles
  • Point out to guest and note existing vehicle damage on key tags in the appropriate space provided
  • Assist Doorman in escorting guests and luggage into the lobby for registration
  • Explain valet parking procedures and fees
  • Give proper directions to registration area for check-in
  • Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto
  • Drive vehicles in a safe and efficient manner
  • Give general directions and information
  • Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities
  • Professionalism and courtesy are to be extended at all times to guests, associates and vendors
  • Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel
  • All other duties as assigned, requested or deemed necessary by management

Job Criteria

Experience

No experience required


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