Parking and Security Officer I - Arcadia

Honolulu, HI, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.42 - $20.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

sick leave

Free Employee Meals

Professional Development

Job Description

The Arcadia Family of Companies is a respected local non-profit organization dedicated to providing exceptional senior living services. Focused on creating a gracious, compassionate, and dynamic environment, the organization meets the spiritual, physical, and social needs of every resident, client, and member it serves. The family of companies includes various entities such as Arcadia, 15 Craigside, Arcadia Adult Day Care and Day Health Center, Arcadia Home Health and Home Care Services, Arcadia at Home, and Hale Ola Kino by Arcadia. Each of these organizations works collectively to support seniors with a holistic approach to care that emphasizes dignity, respect, and quality of life. As a non-profit entity, Arcadia is committed to community values and strives to foster a culture where employees feel valued and supported, with a mission to make a positive impact in the lives of seniors and their families.

Joining Arcadia means becoming part of a team where employees are considered the heart of all operations. The organization prides itself on fostering an environment marked by compassion, understanding, integrity, and open communication. This culture emphasizes collaboration and teamwork in a supportive setting, always prioritizing the well-being of residents, clients, and members. Employees are encouraged to contribute to this positive atmosphere and find fulfillment in making a meaningful difference daily. Moreover, Arcadia places strong importance on professional development and offers comprehensive benefits to support employees personally and professionally.

The role available at Arcadia Retirement Residence in Punahou is a full-time Security Guard position, offering an hourly pay range of $17.42 to $20.00. This role is essential in safeguarding residents, employees, visitors, and property by managing security protocols effectively. It requires vigilance, excellent communication skills, and an ability to manage incoming vehicle and pedestrian traffic safely. The security guard will patrol assigned areas, monitor access points, assist residents and visitors, enforce parking rules, and respond appropriately to emergencies. This position also involves issuing trespass warnings, supporting compliance with organizational policies, and maintaining overall safety across the property.

Work shifts include evenings and overnight hours, spanning Monday, Tuesday, Friday through Sunday, providing a mix of night and late afternoon coverage. Arcadia supports its security staff with ongoing training and expects the guard to uphold high standards in professionalism and responsiveness. The role demands a blend of vigilance, customer service skills, and the ability to perform physical activities such as patrolling and vehicle inspections. Arcadia also promotes employee wellness through generous benefits such as medical, dental, and vision coverage for employees and dependents, a robust retirement plan with employer contributions, paid time off including birthday holidays, sick leave, free employee meals, and professional development opportunities including education assistance programs. Overall, this opportunity offers not only a meaningful job in senior care security but also a commitment to employee growth and well-being.

Job Requirements

Must be at least 18 years of age
high school graduate or equivalent
successfully complete 8 hours of classroom training provided by a Board of Private Detectives and Guards approved instructor using Board approved curricula
pass the required test
complete 4 hours of on the job training
possess current DCCA Registered Guard Employee status
one year of related security experience and/or training
or equivalent combination of education and experience
DCCA Registered Guard Employee status required
current driver's license required
proficiency in using Microsoft Office Suite including Excel, Outlook, PowerPoint, and Word
capable of regularly sitting and talking or hearing
frequently standing, walking, using hands to handle or feel and reaching with hands and arms
frequently lifting and/or moving up to 10 pounds
able to see clearly at close, distance, color, peripheral, and depth perception levels
able to adjust visual focus
willingness to work indoor and outdoor environments regardless of weather
able to work around hazardous materials occasionally

Job Qualifications

High school graduate or equivalent
completion of 8 hours Board-approved classroom training
passing required security test
completion of 4 hours on the job security training
current DCCA Registered Guard Employee status
at least one year of related security experience
valid driver's license
proficiency with Microsoft Office Suite
ability to perform physical security duties including patrolling and lifting
ability to communicate effectively with residents, visitors, and staff
knowledge of security operations and emergency procedures

Job Duties

Provides prompt and courteous services for residents and guests
patrols assigned areas to provide security and monitor parking areas to ensure compliance with parking rules and safety
monitors points of access to the property, building and storage areas
aids residents and visitors with vehicle ingress and egress, providing support in transferring belongings to the Reception Desk
greets visitors and directs them to register at the Reception Desk
screens unknown visitors to determine their purpose for being on the property, provides direction and instruction to legitimate visitors, redirects those without legitimate purpose off the property
ensures proper wellness screening of all non-residents entering the building when applicable
appropriately issues trespass warnings
maintains knowledge of and ability to recognize individuals who have been banned from the property or who have supervised visits prearranged with residents and/or Management, handles these individuals following established policies and procedures
maintains awareness of residents who are in danger of eloping, effectively responds to resident elopement according to established policies and procedures
supports compliance with organizational policies and procedures concerning employee parking and assigned employee drop off and pick up areas
observes and reports fire hazards and unsafe conditions
checks doors and windows for security, locks doors and turns out lights
provides security escort services as requested to residents, guests or employees
initiates appropriate action when encountering an unsafe situation
reports unusual or suspicious occurrences
responds to emergency situations and calls according to established policies and procedures
gathers information regarding security related complaints and incidents and reports them to Management according to established policies and procedures
prepares incident reports, logs and other required record keeping with accuracy and within required timeframes
conducts routine inspections of company vehicles, reporting discrepancies as needed
performs washing and refueling of company vehicles as scheduled
enforces parking rules
valet/park staff or resident vehicles as needed
expedites traffic flow during events