Parking Ambassador - Baltimore

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $17.50

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Training and Development

uniform provided

Job Description

Premium Parking is a leading parking management company dedicated to providing exceptional parking solutions through innovative services and a customer-centric approach. With numerous parking facilities managed across various locations, Premium Parking prides itself on offering safe, efficient, and well-organized parking environments for guests, employees, and visitors alike. As a trusted partner in the parking industry, the company emphasizes professionalism, safety, and top-tier customer service as its core values to enhance the parking experience at every site it operates.

The Parking Ambassador role at Premium Parking is integral to the company's commitment to delivering an outstanding guest experience and maintaining operational excellence. Positioned as the first point of contact for guests, the Parking Ambassador is responsible for creating a welcoming and professional impression while ensuring the smooth flow of traffic and compliance within parking facilities. This role is perfect for individuals who enjoy interacting with people, supporting operational activities, and upholding standards of safety and cleanliness in a dynamic outdoor environment. The nature of the role involves combining guest service responsibilities, traffic direction duties, and parking operations tasks to support daily site activities effectively.

Employed on a full-time or part-time basis depending on location and operational needs, the Parking Ambassador position offers an opportunity to work outdoors and positively impact the guest experience at various parking sites managed by Premium Parking. Applicants should be ready to engage in customer service with enthusiasm and professionalism while handling multiple responsibilities such as monitoring parking compliance, reporting facility issues, assisting with event parking, and maintaining the overall appearance and safety of the parking area.

This role requires individuals to be proactive, detail-oriented, and capable of handling repetitive physical tasks such as directing vehicles and lifting items when necessary. The company provides training on operational tasks, including the use of smartphones or handheld devices to facilitate parking operations. Flexibility to work in varied weather conditions and the ability to stand or walk throughout a shift is essential. Overall, the Parking Ambassador serves as a crucial representative of Premium Parking's mission to create great places to park accompanied by exceptional service at every location.

Job Requirements

High school diploma or GED preferred
strong customer service and communication skills
ability to provide friendly, professional guest service
ability to work independently and maintain professionalism at all times
comfortable using smartphones or handheld devices for operational tasks (training provided)
ability to stand and/or walk for an entire shift
ability to work outdoors in varying weather conditions
ability to read and comprehend verbal instructions and written correspondence
must be able to perform repetitive motions such as flagging or directing vehicles
may be required to bend, push, twist, and pull objects repetitively
must be able to lift up to 50 pounds
exposure to outdoor environments and weather conditions including rain, heat, cold, and humidity
valid driver's license may be required based on site
ability to drive and operate standard and automatic transmission vehicles comfortably may be required

Job Qualifications

Strong customer service and communication skills
ability to provide friendly, professional guest service
ability to work independently and maintain professionalism at all times
comfortable using smartphones or handheld devices for operational tasks (training provided)
ability to stand and/or walk for an entire shift
ability to work outdoors in varying weather conditions
ability to read and comprehend verbal instructions and written correspondence
high school diploma or GED preferred
previous customer service, parking, or hospitality experience preferred
six months or more of work experience in a related field preferred
valid driver's license may be required based on site
ability to drive and operate standard and automatic transmission vehicles comfortably preferred

Job Duties

Greet all guests using Premium Parking's customer service standards
answer customer questions regarding parking rates, directions, payment methods, and general site information
assist guests in resolving concerns or complaints in a professional and friendly manner, escalating issues to leadership when appropriate
direct and guide vehicles into parking areas using approved flagging and traffic control techniques
monitor parking activity to support proper payment and compliance with posted rules
observe traffic flow and report congestion, unauthorized parking, or operational concerns
support event parking, peak periods, and special operational needs as directed
maintain cleanliness and order of the parking area by removing debris and emptying trash receptacles
conduct routine walk-throughs to identify maintenance needs, safety hazards, vandalism, or equipment issues
ensure signage, pay stations, and equipment are clean, visible, functional, and repositioned or updated as directed
maintain awareness of surroundings to support a safe environment for guests and team members
follow all company safety procedures and immediately report hazards, incidents, security concerns, or equipment issues to supervisory staff
adhere to all company policies, operational standards, and safety procedures at all times
maintain a professional appearance in full uniform, including name tag
communicate effectively with supervisors, team members, and guests
perform other duties as assigned