Park Time Front Desk Receptionist

Naperville, IL, USA|

Job Overview

Compensation

Hourly

Range $14.75 - $19.00

Benefits

Health Insurance

Paid Time Off

employee wellness program

Professional development opportunities

Discounts on clinic services

Job Description

Our client is a well-established medical clinic specializing in medically supervised weight management and hormone optimization. The clinic is dedicated to providing personalized, patient-centered care aimed at improving the health and wellness of its diverse client base. By combining expert medical supervision with innovative treatment protocols, the clinic offers a range of services designed to help patients achieve their optimal health goals in a supportive and professional environment. The clinic is staffed by experienced medical providers, health coaches, and administrative personnel working collaboratively to ensure every patient receives high-quality care and a seamless experience from the moment they walk through the door.

The Front Desk Coordinator position is vital to the clinic’s operations, serving as the initial point of contact for patients and playing a crucial role in shaping their overall experience. This role involves managing the front office activities, including patient check-in and check-out, scheduling and confirming appointments, handling inbound and outbound communication, and overseeing administrative processes that support both clinical and operational efficiency. The ideal candidate must have excellent communication skills, a strong attention to detail, and the ability to multitask effectively in a fast-paced, patient-focused healthcare environment.

A Front Desk Coordinator in this clinic is responsible for fostering a welcoming and professional atmosphere, ensuring that patient flow is smooth and wait times are minimized throughout the day. Individuals in this role will engage with patients warmly, efficiently managing scheduling systems and processing payments in compliance with healthcare regulations, such as HIPAA. They also maintain the organization of patient records, coordinate communication between patients and healthcare providers, and manage clinic inventory and retail supplies. The position requires familiarity with electronic medical records (EMR) systems and point-of-sale platforms.

This role contributes not only to operational success but also to the positive reputation of the clinic by ensuring all patient interactions are handled professionally and respectfully. The Front Desk Coordinator works closely with the Clinic Manager and Medical Providers to support clinic workflow and improve patient satisfaction continuously. Candidates with prior experience in customer service, medical office administration, or retail environments are preferred, especially those who are comfortable with healthcare technology and handling sensitive patient information. This full-time role offers the opportunity to be part of a dynamic team dedicated to health and wellness, emphasizing professional growth and a supportive workplace.

Job Requirements

High school diploma or equivalent required
1+ year of experience in customer service, administrative support, medical office, or retail environment preferred
Experience managing schedules and processing transactions strongly preferred
Strong interpersonal and customer service skills
High level of organization and attention to detail
Ability to manage multiple tasks and priorities in a fast-paced environment
Professional demeanor and polished communication skills
Comfortable working with technology, scheduling systems, and EMR platforms
Reliable, punctual, and team-oriented

Job Qualifications

High school diploma or equivalent
1+ year of experience in customer service, administrative support, medical office, or retail environment preferred
Experience managing schedules and processing transactions strongly preferred
Experience in a healthcare, medical spa, weight loss, or wellness setting preferred
Familiarity with EMR systems and point-of-sale platforms preferred
Strong interpersonal and customer service skills
High level of organization and attention to detail
Ability to manage multiple tasks and priorities in a fast-paced environment
Professional demeanor and polished communication skills
Comfortable working with technology, scheduling systems, and EMR platforms
Reliable, punctual, and team-oriented

Job Duties

Greet patients warmly and professionally, checking them in and out efficiently to ensure a positive clinic experience
Manage patient flow throughout the day to minimize wait times and support smooth clinic operations
Schedule, reschedule, and confirm patient appointments via phone, email, and text for Medical Providers and Health Coaches
Handle inbound and outbound calls, following established scripts and communication protocols to ensure consistency and professionalism
Answer general patient questions and route clinical or program-specific inquiries to the appropriate team members
Process payments, ring up retail purchases, and reconcile the point-of-sale system at the end of each day
Scan, file, and maintain patient paperwork and documentation in compliance with HIPAA and company standards
Track and maintain inventory of medical and retail supplies to support daily clinic operations
Maintain cleanliness and organization of the front desk, waiting area, restroom, and common clinic spaces
Collaborate with the Clinic Manager and Medical Provider to support efficient clinic flow and an exceptional patient experience
Perform other related duties in support of the organization’s mission