Park Manager

Buffalo, NY, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $58,656.00

Benefits

Health Insurance

Voluntary dental and vision

Voluntary supplemental accident and hospital insurance

Employee assistance program

voluntary life insurance

Free group basic life and AD D insurance

Pet insurance

Recreational discounts

401(k)

Job Description

Kids Empire is a vibrant family entertainment center dedicated to providing a safe and enjoyable environment for children and families. Focused on delivering exceptional experiences through interactive play, birthday parties, and various family events, Kids Empire is known for its energetic atmosphere that caters to a diverse age group of children. The establishment prides itself on top-notch customer service, meticulous safety standards, and creative event management, making it a leading destination for family fun and celebration. The company emphasizes fostering a welcoming ambiance where guests feel valued and entertained, supported by a professional team that manages operations with precision and care.

The role of the Park Manager at Kids Empire is a pivotal position tasked with supervising the daily operational activities within the park. This full-time position offers a competitive annual salary of $58,656 and requires an individual who can lead teams effectively, maintain operational excellence, and ensure ultimate guest satisfaction. The Park Manager acts as the main point of contact for families, guests, and employees, balancing responsibilities which include overseeing employee performance, resolving guest concerns proactively, and ensuring a safe and enjoyable atmosphere for all visitors. The role demands hands-on management of park logistics such as scheduling, auditing attendance, hiring, and training personnel. Moreover, this position requires managing front-of-house operations including guest check-in, billing, and maintaining inventory. The Park Manager is integral to coordinating with third-party vendors, organizing party events, monitoring park safety, and maintaining clean and sanitized park facilities. This role suits candidates who thrive in a fast-paced, interactive environment and possess strong leadership, communication, and organizational skills to handle multiple priorities effectively. By leading the team with dedication to excellent service and safety, the Park Manager ensures Kids Empire remains a trusted and fun-filled destination for families.

Job Requirements

High school diploma or equivalent
Previous management or supervisory experience preferred
Ability to work weekends and holidays
Must have strong communication and customer service skills
Ability to handle conflict resolution
Comfortable operating iPad and POS systems
Ability to work independently and as part of a team
Physically capable of standing walking bending and twisting frequently
Ability to work in noisy and busy environments
Must be detail-oriented and organized
Ability to read and write English proficiently

Job Qualifications

High school diploma or equivalent qualification required
Work weekends and holidays
Able to work with children
Operate an iPad
Strong communication skills customer service skills and conflict resolution skills
Leadership skills and strong conflict resolution skills
Work independently
Read and write in the English
Ability to work independently and collaboratively in a fast-paced dynamic environment
Strong organizational and time management skills with the ability to handle multiple tasks and priorities
Detail-oriented and able to maintain accuracy in documentation and record-keeping

Job Duties

Attending to guests as quickly as possible greeting them accordingly and making them feel comfortable in the ambiance of the park
Park managers are performing their job duties satisfactorily and achieving production goals
Creates weekly schedules
Must audit schedules attendance and timeclocks
Hire qualified employees for park positions available
Must feel comfortable handling managing and documenting statements terminations resignations and job abandonment cases
Conduct performance evaluations and multiple park assessments for the park and the employees
Trains team members to perform the key element of their job duties
Opens and closes the park via using keys or a code
Communicates any guest or employee issues
Operating the check-in process by having guests sign the liability waiver guest information such as address name email address phone number by having guest utilize an IPAD
Operates the front cash counter for receiving the exact bill amount from the guests managing the cash flow by registering the amount transactions on a daily basis taking payment from guests by cash or card credit card debit card and providing exact change to the guest if the payment is made by cash
Operating the billing transactions accurately by verifying the amount displayed on the POS
Organizes the refrigerator with drinks snacks chips and ice cream
Manage birthday party bookings and setups along with ensuring customer satisfaction during the events
Manage third-party vendor supplies orders or requests
Work closely with all corporate teams and communicate via the proper company channels
Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock
Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules regulations and guidelines
Clean restrooms and sanitize all park structures ie tables chairs and playground structures
Schedule and coordinate family events and assist events operate efficiently
Weekly meetings with development
Arrival all correct quantities arrive
Speaks with suppliers and third parties
Time and attendance setup
Amazon accounts audits nationally among all KE parks
Services assistance for the operations chats
Other duties as assigned