Paratransit Operator

VIA Metropolitan Transit is a public transportation agency serving the San Antonio and Bexar County area. Established to provide efficient, reliable, and accessible transit solutions, VIA is committed to improving the quality of life for residents and visitors by offering safe and dependable transportation services. The agency is professional and customer-focused, emphasizing accessibility and care for passengers with special needs, including those who rely on paratransit services.

This role is for a Paratransit Vehicle Operator responsible for the safe, courteous, and efficient operation of paratransit vehicles. The position requires operating vehicles equipped with lifts and communication devices to transport passengers who may have disabilities or mobility challenges. This job demands careful attention to safety, the ability to respond to emergencies, and excellent customer service skills. Operators must perform routine vehicle inspections, record trip details, assist passengers with boarding and disembarking, collect fares, and document incidents fully and accurately.

The Paratransit Vehicle Operator position is ideal for individuals who have experience driving larger vehicles and enjoy customer service roles. Operators must follow detailed instructions, including verbal, written, or electronic assignments, and adapt to changing schedules with punctuality and reliability. The job also entails compliance with safety policies, the ability to navigate through San Antonio and Bexar County, and understanding traffic laws and ordinances. Operators must support the agency's safety and equal employment opportunity policies, demonstrating professional commitment and accountability.

Working conditions can be demanding, including long hours of sitting and standing, exposure to various weather conditions, and the physical requirements of assisting passengers with mobility devices. The operator must be able to handle stressful situations calmly and maintain excellent communication with dispatchers and passengers alike. This career offers meaningful work by providing critical transportation services for our community, especially for those with limited mobility.