Paradise/Saguaro Pool Concierge (Seasonal/Part-Time) - Arizona Biltmore

Pyramid Global Hospitality is a renowned hospitality company dedicated to putting people first. With a strong focus on creating a supportive, inclusive, and diverse work environment, Pyramid Global Hospitality encourages growth, development, and wellbeing among its employees. Valuing meaningful relationships and employee development, the company fosters a People First culture which is evident in its range of employee benefits and ongoing commitment to training and skill-building. Pyramid Global Hospitality operates globally, managing over 230 properties worldwide, delivering exceptional guest experiences through talented and committed team members. Whether one is entering the hospitality industry for the first time or is a seasoned professional, Pyramid Global Hospitality offers a collaborative workplace where career advancement is encouraged and supported.

One of its prestigious properties is the iconic Arizona Biltmore located in the prestigious Biltmore neighborhood of Phoenix. Opened in 1929 and known as the "Jewel of the Desert," the resort recently underwent an extensive $150 million restoration, reopening in May 2021. This 39-acre property features over 700 rooms, 200,000 square feet of banquet space, and multiple food and beverage venues including restaurants, bars, and a gelato café. The resort also offers a luxury spa and seven pools, including a thrilling 65-foot waterslide. As part of the LXR Hotel & Resort by Hilton collection, Arizona Biltmore offers luxury and bespoke service in a unique setting. Working at this resort gives team members access to Go Hilton travel benefits along with Pyramid's own travel perks.

The role being offered is that of a Pool Concierge on a seasonal or part-time basis at the Arizona Biltmore's pool complex. The Pool Concierge plays a key role in delivering exceptional guest service at the Paradise and Saguaro pools, both uniquely designed to cater to families and adults respectively with amenities like cabanas, swim-up bars, and a variety of cocktails and cuisine. This position involves greeting guests, managing reservations, selling retail merchandise, and supporting pool servers by handling food and beverage items. The Pool Concierge also ensures the upkeep and cleanliness of the pool area, communicates effectively with guests and colleagues, and assists with daily operational tasks such as phone handling and taking special orders.

This opportunity at Pyramid Global Hospitality is ideal for individuals passionate about the hospitality industry, offering them the chance to develop new skills, be part of a high-end luxury environment, and experience work at a world-class resort. The company places great emphasis on employee wellbeing, providing competitive benefits such as comprehensive health insurance, retirement plans, paid time off, onsite wellness programs, local discounts, and employee rates on hotel stays. Team members here are not only valued but are given tools and resources to grow their careers through ongoing training and development. With a focus on safety and guest satisfaction, the Pool Concierge role demands professionalism, attention to detail, and a friendly demeanor to help uphold the reputation of the iconic Arizona Biltmore and Pyramid Global Hospitality as a whole.