Papa_Johns_Shift_Leader

Cascade Dining, LLC is a local, independently owned and operated franchise of Papa John's, a world-renowned pizza restaurant brand known for its commitment to quality and innovation. Since its humble beginnings over 30 years ago in a broom closet in Jeffersonville, Indiana, Papa John's has grown to more than 5,000 locations across 45 countries and territories. The company prides itself on using premium ingredients, from their signature sauce and toppings to their original fresh dough and distinctive pizza boxes, ensuring every pizza delivers the finest taste and quality. Papa John's is about more than just pizza – it represents family gatherings, celebrations, memorable moments, and great meals shared with loved ones. This ethos drives their dedication to excellence, culinary creativity, and customer satisfaction.

Cascade Dining embraces the core values that define Papa John's purpose and culture: Everyone Belongs (fostering diversity, equity, inclusion, and teamwork), Do The Right Thing (upholding integrity, character, and community involvement), People First (prioritizing customers and team members), Innovate to Win (encouraging creative thinking and leadership in change), and Have Fun (creating an enjoyable work environment because it's pizza, and it has to be fun!). These values guide every aspect of the company's operations and employee experience.

The Shift Leader position at Cascade Dining offers an exciting opportunity for individuals passionate about leadership, operational excellence, and delivering outstanding guest experiences within the fast-paced food service industry. The role involves supervising shifts or specific work areas in a Papa John's restaurant, ensuring that high-quality products are prepared and exceptional guest service is consistently provided. The Shift Leader plays a crucial role in maintaining the restaurant's profitability by managing operations in accordance with company policies, procedures, programs, and systems, and ensuring compliance with all applicable federal, state, and local laws.

Key responsibilities include overseeing all station guidelines such as dough management, portion control, and product quality, while committing to achieving corporate product and service standards. The Shift Leader is also responsible for handling guest interactions with professionalism and promptness, minimizing complaints, and responding to customer needs to uphold a positive dining experience. Additionally, this role demands adherence to team member handbook policies covering image standards, attendance, safety, and security.

Effective shift management is central to this role – Shift Leaders ensure adequate shift coverage, provide immediate feedback to address operational or team issues, and maintain standards related to food quality, labor costs, cleanliness, and overall restaurant readiness. The role also includes contributing to financial goals by monitoring expenses using the company’s FOCUS System, performing cash management duties, and assisting with inventory control to minimize loss.

Applicants for this position should ideally hold a high school diploma or GED and possess relevant certifications such as Serv-Safe or state/local food service certification. Prior experience in a restaurant shift leadership role is preferred, along with skills in cash management, planning and organization, and effective communication. Cascade Dining offers competitive compensation ranging from $18.25 to $22.50 per hour and provides various benefits including performance bonuses, comprehensive health, dental, and vision insurance plans, paid time off, parental leave, training and development opportunities, flexible scheduling, and advancement potential.

Joining Cascade Dining as a Shift Leader means becoming part of a dedicated team that values quality, integrity, and fun. This role is perfect for individuals seeking a dynamic work environment with opportunities to grow professionally in the restaurant industry while contributing to a beloved brand known for its commitment to excellence and community values.