Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Flexible
Benefits
Tips
Employee Discounts
flexible schedule
Free Food
free uniforms
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
ongoing training
bonus plans
Job Description
Cascade Dining, LLC is a local, independently owned and operated franchise of Papa John's, one of the world's leading pizza delivery and carryout chains. With more than 30 years of experience shaping the food industry, Papa John's emphasizes quality and innovation at the core of its business. From humble beginnings in a small broom closet in Jeffersonville, Indiana, the company has grown to over 5,000 locations across 45 countries and territories worldwide. Known for using high-quality, fresh ingredients without relying on cheap or highly processed items, Papa John's delivers not just pizza, but memorable experiences for family gatherings, celebrations, and everyday meals. At Cascade Dining, the culture reflects dedication to diversity, integrity, customer focus, innovative thinking, and a commitment to making work enjoyable and fulfilling. The company fosters a supportive environment where employees can thrive, learn, and contribute to the brand's reputation for excellence.
The role of Shift Leader at Papa John's operated by Cascade Dining is pivotal in maintaining operational standards and delivering exceptional guest service that directly impacts restaurant profitability. This position is responsible for supervising shifts and overseeing multiple work areas within the restaurant to ensure that high-quality products and service are consistently provided. The Shift Leader implements company policies, systems, and standards, guaranteeing compliance with federal, state, and local laws as well as ethical business practices. This leadership role includes managing resources efficiently, supporting team members, and embodying the company’s core values such as integrity, teamwork, and customer focus. Shift Leaders are accountable for shift coverage, inventory management, cash handling, labor costs, and overall restaurant cleanliness and safety. Through hands-on leadership, they help ensure that every guest has a positive experience and that the restaurant meets its profit goals. The position offers opportunities for career advancement within a fast-paced, fun work environment along with comprehensive training and support.
The role of Shift Leader at Papa John's operated by Cascade Dining is pivotal in maintaining operational standards and delivering exceptional guest service that directly impacts restaurant profitability. This position is responsible for supervising shifts and overseeing multiple work areas within the restaurant to ensure that high-quality products and service are consistently provided. The Shift Leader implements company policies, systems, and standards, guaranteeing compliance with federal, state, and local laws as well as ethical business practices. This leadership role includes managing resources efficiently, supporting team members, and embodying the company’s core values such as integrity, teamwork, and customer focus. Shift Leaders are accountable for shift coverage, inventory management, cash handling, labor costs, and overall restaurant cleanliness and safety. Through hands-on leadership, they help ensure that every guest has a positive experience and that the restaurant meets its profit goals. The position offers opportunities for career advancement within a fast-paced, fun work environment along with comprehensive training and support.
Job Requirements
- High school diploma or GED preferred
- Previous restaurant shift lead experience preferred
- Serv-Safe or local/state food service certification preferred
- Ability to work flexible hours including weekends
- Strong leadership and interpersonal skills
- Basic computer knowledge for using company systems
Job Qualifications
- High school diploma or GED preferred
- Serv-Safe or local/state food service certification preferred
- Previous restaurant shift lead experience preferred
- Effective communication skills
- Planning and organizational skills
- Cash management skills
Job Duties
- Adheres to guidelines, techniques and expectations for each station including dough management, accuracy and proper portioning
- Performs assigned work station duties such as making quality products, follows all product preparation procedures and maintains established product holding times
- Consistently contributes to achieving the company’s product goals
- Commits to meeting the needs and expectations of the restaurant’s guests, minimizes guest complaints and responds appropriately to guest needs
- Follows all policies and procedures as outlined in the team member handbook including image, attendance, safety, and security
- Exemplifies and exhibits the core values, maintains a positive attitude, works well with others and is adaptable to change
- Ensures adequate shift coverage, provides immediate feedback and corrects problems when identified
- Maintains product quality, guest service and performance responsibilities such as food and labor costs, restaurant cleanliness within acceptable standards
- Contributes to profit goals by ensuring compliance with company guidelines, accurately utilizing the FOCUS System
- Executes cash management duties
- Assists in managing inventory levels to minimize loss using company’s systems and guidelines
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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