Package Concierge - DTLA

Sentral is a progressive network of residential communities dedicated to redefining modern living with a focus on convenience, comfort, and connectedness. Operating in some of the world’s most vibrant cities including Atlanta, Austin, Chicago, Los Angeles, Miami, and more, Sentral strives to be a leading residential hospitality operator. The company blends premium amenities, innovative technology-enabled services, and prime urban locations to create living environments that feel like home—but better. Sentral’s mission centers on delivering exceptional resident experiences through superior property management and a community-oriented approach. They place a strong emphasis on diversity, continuous personal growth, and meaningful career advancement, supported by leadership development and ongoing learning opportunities. Sentral fosters a workplace culture rooted in empathy, ownership, and collaborative improvement, valuing team members who are curious, dedicated, and eager to contribute to great outcomes.

The Package Concierge position at Sentral is a vital role within their residential hospitality team, primarily stationed at their downtown Los Angeles location. This in-person role requires a proactive, customer-first mindset combined with strong organizational skills to manage the growing demands for mail and package support at Sentral’s properties. The Package Concierge delivers five-star service by effectively communicating with residents and guests regarding their mail and packages. Responsibilities include preparing outgoing shipments, receiving and organizing incoming packages, maintaining accurate records, and sometimes delivering packages directly to residents. The role is fundamental in ensuring smooth mail and package operations that support the comfort and convenience of Sentral’s residents. Scheduled from Thursday to Monday, 9:30am to 6:30pm, this position invites candidates to join a team that prioritizes excellent customer service, integrity, and collaboration. Candidates are expected to have a can-do attitude, a growth mindset, and an entrepreneurial spirit, with an ability to thrive in a solution-oriented workplace that values attention to detail and discretion. Sentral offers a dynamic work environment with opportunities for career growth and offers a wide range of employee benefits including health and wellness plans, retirement savings options, paid time off, travel discounts, and exclusive team member savings. This role is ideal for individuals passionate about hospitality and eager to contribute to a welcoming and inclusive community experience throughout the residents’ journey.