Package Concierge

Irving, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $14.00 - $15.00

Work Schedule

Standard Hours

Benefits

competitive pay

Performance-based rewards

fun work environment

Job Description

Stratton Amenities is a distinguished provider of premier hospitality services, specializing in delivering exceptional experiences within luxury residential high-rises. Located in Dallas, Texas, Stratton Amenities prides itself on fostering a culture of service that is inclusive, diverse, and highly professional. Their team is dedicated to enhancing the lifestyle of residents and guests alike through attentive, personalized hospitality services and unmatched guest engagement. As a company, Stratton Amenities emphasizes the value of community, excellence, and a collaborative work environment that encourages growth, innovation, and customer satisfaction. With a reputation for quality and reliability, Stratton Amenities stands as a leader in residential hospitality services in the Dallas area, recognized for both its high standards and commitment to employee welfare and professional development.

The role available is geared towards energetic, friendly, and professional individuals who have a passion for hospitality and aspire to provide outstanding service within a luxury residential setting. This position offers both full-time and part-time opportunities, ensuring flexibility to suit various schedules while maintaining a competitive pay structure and incentivizing employees through performance-based rewards. The primary focus of the role is to serve residents and guests by creating a memorable, seamless, and pleasant experience from the moment they step into the building. Duties revolve around greeting and assisting residents and visitors, managing package deliveries, maintaining the appearance and functionality of common spaces, and supporting various resident services such as pet walking, dry-cleaning pickups, and other amenity requests.

This role requires an individual with excellent communication skills, problem-solving abilities, and a genuine commitment to guest satisfaction. The ideal candidate is organized, proactive, self-motivated, and possesses a professional demeanor at all times. Working in a dynamic, fast-paced luxury residential high-rise environment, this position demands quick thinking, efficient decision-making under pressure, and a genuine passion for hospitality. Candidates can expect to join a fun and supportive team that values high standards, attention to detail, and creating an inviting atmosphere for residents and guests. Stratton Amenities not only offers a competitive salary but also emphasizes a positive work culture and rewards system that acknowledges employee accomplishments, making it a desirable workplace for hospitality professionals seeking rewarding career opportunities.

Job Requirements

High school diploma or equivalent
Have at least two years of hospitality experience
Excellent verbal and written communication skills
Excellent problem-solving skills
Possess amazing interpersonal skills and exceptional guest service abilities
Be organized, proactive, productive and self-motivated
Maintain a neat and professionally well-groomed appearance
Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
Think clearly, quickly and efficiently and make concise decisions even under pressure

Job Qualifications

High school diploma or equivalent
Additional coursework or training in hospitality or customer service preferred
At least two years of hospitality experience
Excellent verbal and written communication skills
Excellent problem-solving skills
Amazing interpersonal skills and exceptional guest service abilities
Organized, proactive, productive and self-motivated
Positive attitude and professional demeanor
Ability to think clearly and make concise decisions under pressure

Job Duties

Greet and direct residents and visitors
Acknowledge all residents, visitors and vendors at all times
Greet future residents and create a memorable first impression
Check-in future residents and scan their IDs prior to their scheduled tours
Accurately log resident packages
Notify residents when they have a package
Perform package inventory audits
Door-to-door package delivery
Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
Cultivate and retain cohesive relationships with residents, guests and the onsite team
Professional telephone etiquette and message delivery
Monitor lobby and package room and maintain organization and cleanliness
Assist in the scheduling and completion of all amenities' requests including residents' move-ins, pet walking, dry-cleaning pick-ups and drop-offs, grocery and package delivery, housekeeping
Ability to maintain confidentiality
Walk the premises to ensure the highest standards are being met
Perform all other duties as assigned by onsite management