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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Benefits
competitive pay
Performance-based rewards
Positive work environment
full-time employment
Career growth opportunities
Job Description
Stratton Amenities is a distinguished provider of luxury residential services located in Plano, Texas. Specializing in the hospitality needs of high-rise residential communities, Stratton Amenities is dedicated to creating memorable living experiences by combining exceptional service with a warm, welcoming atmosphere. Known for its commitment to quality and excellence, the company prides itself on fostering a culture where residents and guests feel valued and cared for with personalized attention. The team at Stratton Amenities embraces diversity and inclusion, recognizing these principles as vital to building strong connections and providing outstanding hospitality services. At Stratton Amenities, employees enjoy a stimulating work... Show More
Job Requirements
- Have at least two years of hospitality experience
- excellent verbal and written communication skills
- excellent problem-solving skills
- take pride and ownership in the position and property
- ability to listen and react quickly to residents' and guests' requests in a genuine manner
- possess amazing interpersonal skills and exceptional guest service abilities
- be organized, proactive, productive and self-motivated showing a positive attitude
- maintain a neat and professionally well-groomed appearance
- think clearly, quickly and efficiently and make concise decisions even under pressure
Job Qualifications
- At least two years of hospitality experience
- excellent verbal and written communication skills
- excellent problem-solving skills
- amazing interpersonal skills and exceptional guest service abilities
- organized, proactive, productive and self-motivated showing a positive attitude
- ability to think clearly, quickly and efficiently and make concise decisions even under pressure
- professional telephone etiquette
Job Duties
- Greet and direct residents and visitors
- acknowledge all residents, visitors and vendors at all times
- greet future residents and create a memorable first impression
- check-in future residents and scan their IDs prior to their scheduled tours
- accurately log resident packages
- notify residents when they have a package
- perform package inventory audits
- door-to-door package delivery
- exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodation
- cultivate and retain cohesive relationships with residents, guests and the onsite team
- professional telephone etiquette and message delivery
- monitor lobby and package room, and maintain organization and cleanliness
- assist in the scheduling and completion of all amenities' requests including residents' move-ins, pet walking, dry-cleaning pick-ups and drop-offs, grocery and package delivery, housekeeping, etc.
- ability to maintain confidentiality
- walk the premises to ensure the highest standards are being met
- perform all other duties as assigned by onsite management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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