Package Concierge

Frisco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $15.00

Work Schedule

Standard Hours

Benefits

competitive pay

Performance-based rewards

Positive work environment

full-time employment

Career growth opportunities

Job Description

Stratton Amenities is a distinguished provider of luxury residential services located in Plano, Texas. Specializing in the hospitality needs of high-rise residential communities, Stratton Amenities is dedicated to creating memorable living experiences by combining exceptional service with a warm, welcoming atmosphere. Known for its commitment to quality and excellence, the company prides itself on fostering a culture where residents and guests feel valued and cared for with personalized attention. The team at Stratton Amenities embraces diversity and inclusion, recognizing these principles as vital to building strong connections and providing outstanding hospitality services. At Stratton Amenities, employees enjoy a stimulating work environment where their contributions are recognized and rewarded, making it an ideal place for professionals passionate about hospitality and attentive guest service.

The available full-time position calls for vibrant, friendly, and professional individuals who possess a strong passion for hospitality and guest relations. The role involves engaging closely with residents and guests at a luxury high-rise residential property, ensuring that every interaction leaves a lasting positive impression. The successful candidate will be responsible for greeting and assisting residents and visitors, managing package deliveries with accuracy, and facilitating various amenity requests such as pet walking, dry cleaning pickups, and grocery deliveries. They will play a crucial role in maintaining the property’s professional appearance and upholding the highest standards of service and cleanliness. This position requires strong interpersonal skills, excellent communication, and the ability to solve problems quickly and efficiently in a fast-paced environment. Additionally, candidates should demonstrate organization, proactivity, and a positive attitude, ensuring that both residents and the onsite team enjoy a supportive and cooperative community atmosphere.

At Stratton Amenities, employees receive competitive pay and are offered exciting performance-based rewards and incentives, fostering motivation and a sense of accomplishment. The company’s dedication to creating an enjoyable workplace complements its mission to provide an outstanding hospitality experience for every resident and guest. By joining this team, individuals will not only advance their hospitality career but also contribute meaningfully to the culture of exceptional service and community engagement within a prestigious residential setting located in Plano, TX.

Job Requirements

Have at least two years of hospitality experience
excellent verbal and written communication skills
excellent problem-solving skills
take pride and ownership in the position and property
ability to listen and react quickly to residents' and guests' requests in a genuine manner
possess amazing interpersonal skills and exceptional guest service abilities
be organized, proactive, productive and self-motivated showing a positive attitude
maintain a neat and professionally well-groomed appearance
think clearly, quickly and efficiently and make concise decisions even under pressure

Job Qualifications

At least two years of hospitality experience
excellent verbal and written communication skills
excellent problem-solving skills
amazing interpersonal skills and exceptional guest service abilities
organized, proactive, productive and self-motivated showing a positive attitude
ability to think clearly, quickly and efficiently and make concise decisions even under pressure
professional telephone etiquette

Job Duties

Greet and direct residents and visitors
acknowledge all residents, visitors and vendors at all times
greet future residents and create a memorable first impression
check-in future residents and scan their IDs prior to their scheduled tours
accurately log resident packages
notify residents when they have a package
perform package inventory audits
door-to-door package delivery
exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodation
cultivate and retain cohesive relationships with residents, guests and the onsite team
professional telephone etiquette and message delivery
monitor lobby and package room, and maintain organization and cleanliness
assist in the scheduling and completion of all amenities' requests including residents' move-ins, pet walking, dry-cleaning pick-ups and drop-offs, grocery and package delivery, housekeeping, etc.
ability to maintain confidentiality
walk the premises to ensure the highest standards are being met
perform all other duties as assigned by onsite management