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Overnight Valet Cashier - Diplomat Resort Hollywood

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $17.00
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Benefits

accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for millions of patients, visitors, and guests. As a company that believes in making a positive impact every day, Towne Park focuses on delivering compassionate and memorable service that eases anxiety and fosters smiles. Their mission revolves around employee engagement and customer satisfaction, making it a place where staff can find rewarding career opportunities beyond just a job. The company offers competitive and fair compensation based on candidate skills, experience, education, and geographical location, emphasizing a commitment to valuing their employees. Towne Park’s hourly base pay for this position starts at $17 per hour with an overnight shift schedule. Employees also have access to a variety of benefits depending on their job classification and employment status, including insurance options and a 401k retirement savings plan. Seasonal and temporary roles are excluded from certain benefits, highlighting a focus on supporting permanent staff.

The Cashier role at Towne Park involves more than just transaction handling; it is a vital part of the overall guest experience. The cashier is responsible for accurately collecting and reconciling revenue while maintaining a pleasant, friendly, and professional demeanor toward all guests, coworkers, and clients. This key position requires a balance of accuracy under pressure, superior customer service, and thorough knowledge of company procedures. Duties include greeting and assisting guests with inquiries, processing payments, managing cash banks, and completing timely shift reports. Operating equipment such as registers, gates, and credit card machines is a daily function. The role requires understanding of financial transactions, attention to detail, and basic math skills related to cash handling. Moreover, the cashier must be able to communicate effectively, providing clear information about facility amenities and local attractions, offering the highest level of hospitality service. Towne Park values employees who treat guests and colleagues with respect, dignity, and courtesy, contributing to an uplifting environment. Working conditions include extended periods outdoors, with exposure to varying weather conditions, necessitating physical stamina and adaptability. This position embodies the company’s core philosophy of making a positive impact and creating smiles, making each shift fulfilling for the dedicated individual who fills this role.

Job Requirements

  • High school diploma or general education degree (GED)
  • One to three month(s) related experience and/or training
  • Basic math knowledge
  • Ability to read and write standard English
  • Ability to comprehend simple instructions and short correspondence
  • Ability to write simple correspondence
  • Ability to effectively communicate in one-on-one and small group situations
  • Ability to perform arithmetic operations including addition, subtraction, multiplication and division
  • Ability to understand time systems including 24 hour and military formats
  • Ability to handle cash transactions accurately
  • Ability to work overnight shifts
  • Ability to work outdoors in varying weather conditions
  • Physical ability to lift up to 50 pounds occasionally
  • Commitment to professional and courteous demeanor
  • Willingness to follow established procedures and guidelines

Job Qualifications

  • High school diploma or general education degree (GED)
  • One to three month(s) related experience and/or training
  • Basic math knowledge
  • Must be able to read and write standard English language
  • Must be able to read and comprehend simple instructions, short correspondence and memos
  • Must be able to write simple correspondence
  • Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees
  • Ability to add and subtract three digit numbers and to multiply and divide with 10s and 100s
  • Ability to perform these operations using units of American money
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed

Job Duties

  • Maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients
  • Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor
  • Addresses guests using last names when appropriate
  • Treats guests and associates with courtesy, respect and dignity
  • Maintains accuracy and composure while under pressure
  • Appropriately uses the salutation of the day and welcomes guests to the location
  • Uses proper Towne Park phone etiquette
  • Assists guests with directions and all other inquiries
  • Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
  • Determines guest charges and processes payments via cash, credit, or direct billing
  • Accurately categorizes tickets for audit purposes
  • Collects and reconciles revenue accurately and furnishes payment receipts
  • Completes accurate and timely shift reports
  • Follows all standard operating procedures related to cash banks
  • Operates equipment, including registers, gates, and credit card machines
  • Obtains information about daily events and rates to be charged
  • Completes all tasks in a timely manner as instructed by the Lead Cashier/Account Manager

Job Criteria

Experience

No experience required


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