Overnight Valet Attendant - Wilmington, NC

Wilmington, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $12.50 - $13.00

Work Schedule

Night Shifts

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401k

Life insurance

Paid Time Off

Tuition Assistance

Job Description

Parking Management Company (PMC) is a nationally recognized leader in hospitality-focused parking services, headquartered in Nashville, Tennessee. The company specializes in providing comprehensive valet and self-parking management, shuttle services, event parking, and porter/bell services. PMC serves a diverse range of industries including hotels, resorts, healthcare facilities, and event venues. Known for its guest-first mindset, the company extends the hospitality experience beyond traditional boundaries by delivering seamless, high-touch service that enhances the overall guest journey. PMC's commitment to excellence and quality service has made it a trusted partner to a broad network of clients across the United States. By integrating innovative parking solutions with outstanding customer care, PMC ensures smooth and efficient parking operations that align with the service standards of its partner establishments. The company's dedication to employee development, pay transparency, and equal opportunity employment highlights its supportive work environment and industry leadership.

The Overnight Valet Parking Attendant role at PMC offers a unique opportunity to be an essential part of the nightly operations for premier clients such as hotels and resorts. This position requires providing exceptional guest service during overnight hours, representing both PMC and the client with professionalism and attention to detail. The primary responsibility includes safely parking and retrieving vehicles while ensuring the security of the parking area throughout the night. The attendant is expected to conduct thorough vehicle inspections upon guest arrival to document existing damages and maintain a clean, organized valet station that reflects the high standards of the client. Beyond parking duties, the role demands outstanding communication skills to engage with guests courteously, responding promptly to requests and concerns. Additionally, the Overnight Valet Attendant must support team members to maintain smooth overnight operations and demonstrate flexibility in a dynamic work environment. The role is hourly and non-exempt, with the opportunity to earn tips based on service quality and customer interactions. PMC emphasizes adherence to safety protocols, punctuality, and a professional appearance with full uniform compliance. The company also encourages ongoing career growth through leadership programs, training, and tuition assistance. As part of a nationwide team, the Overnight Valet Attendant joins a company renowned for its integrity, guest-centric approach, and commitment to fostering a positive workplace culture.

Job Requirements

High school diploma or GED required
Prior customer service experience is preferred
Valid driver’s license and reliable transportation required
Maintain an acceptable motor vehicle record with no more than three moving violations within the past three years
Pass background check
Provide excellent guest service through clear and courteous communication
Adhere to all company policies and safety protocols
Ability to stand, walk, run short distances, and lift up to 50 lbs for extended periods
Availability to work evenings, weekends, and holidays
Comply with uniform and grooming standards
Use of personal cell phone for work communication may be required
Ability to work in indoor and outdoor environments with varying weather conditions

Job Qualifications

High school diploma or GED
Prior customer service experience preferred
Valid driver’s license
Ability to maintain an acceptable motor vehicle record with no more than three moving violations in the past three years
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Demonstrated commitment to punctuality and professionalism
Ability to handle multiple responsibilities in a dynamic environment
Willingness to comply with company uniform and grooming standards

Job Duties

Greet guests warmly and assist with luggage and vehicle needs during overnight hours
Conduct thorough vehicle inspections to document any existing damage on claim tickets
Safely park and retrieve vehicles while adhering to all safety protocols and key handling procedures
Monitor and secure the parking area throughout the night, responding quickly to guest requests and concerns
Maintain a clean, organized, and professional valet station reflective of the hotel’s high standards
Accurately record hours and gratuities in compliance with company policies
Provide outstanding customer service, addressing guest inquiries with professionalism and courtesy