Overnight Valet Attendant - The Union Club Hotel at Purdue

Towne Park is a distinguished hospitality services company dedicated to delivering exceptional experiences to guests, visitors, and patients daily. With a core mission to create smiles and positively impact those they serve, Towne Park operates in various locations, including hospitals, hotels, and urban centers, providing top-tier valet parking and guest service solutions. Its commitment to compassionate customer service uniquely positions the company in the hospitality industry, emphasizing not only operational efficiency but also the emotional comfort of guests and their families during their visits. Towne Park offers competitive compensation and benefits while fostering an environment where employees can make a meaningful difference in people’s lives through their work.

The Guest Service Associate role at Towne Park is pivotal in ensuring that guests have a welcoming and smooth experience. This position is designed for individuals who take pride in offering high-quality service with a friendly and professional demeanor. Working primarily in night shifts from 11 pm to 7 am, the Guest Service Associate is tasked with various responsibilities including parking and retrieving vehicles safely, assisting with luggage, and providing directions and information about the facility and local area attractions. The role requires close interaction with guests, making it essential for associates to be personable and attentive to guests' needs, creating an atmosphere of warmth and professionalism.

Compensation for this role includes an hourly base pay ranging from $10 to $11, with an additional $5 per hour shift differential for overnight hours, along with tips that can range from $5 to $10 per hour, providing ample incentive for excellent service. Employees are also eligible for a suite of benefits, such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and participation in a 401k retirement savings plan based on their job classification and hours worked. Seasonal and temporary employees are not eligible for these benefits. Towne Park ensures that all associates operate within established guidelines and procedures, maintaining a safe and efficient work environment with frequent oversight to support operational excellence.

This position suits candidates who possess a high school diploma or GED, hold a valid driver's license for their state or a nearby commutable area, and have at least one month of relevant experience or an equivalent combination of education and experience. Strong knowledge of customer service principles and excellent communication skills are vital. Candidates should be able to read and write standard English, comprehend simple instructions and correspondence, and perform basic arithmetic operations involving American currency and time formats. The ability to operate a manual transmission vehicle and park in tight spaces is highly desirable. Physical demands include frequent sitting or standing, walking, and occasional lifting up to 100 pounds, often in outdoor conditions that vary with the weather. The role may require up to 5% travel.

Overall, the Guest Service Associate position at Towne Park offers a rewarding opportunity to build a hospitality career in a company that values impact beyond the job itself. Employees not only contribute to operational success but also to creating memorable, uplifting experiences for countless guests and patients every day.