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Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $10.00 - $11.00
Work Schedule
Night Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a distinguished hospitality services company dedicated to delivering exceptional experiences to guests, visitors, and patients daily. With a core mission to create smiles and positively impact those they serve, Towne Park operates in various locations, including hospitals, hotels, and urban centers, providing top-tier valet parking and guest service solutions. Its commitment to compassionate customer service uniquely positions the company in the hospitality industry, emphasizing not only operational efficiency but also the emotional comfort of guests and their families during their visits. Towne Park offers competitive compensation and benefits while fostering an environment where employees can make a... Show More
Job Requirements
- High school diploma or GED
- Valid driver’s license for the state or nearby commutable area
- At least one month of related experience or equivalent education and experience
- Knowledge of customer service principles
- Ability to communicate effectively in English
- Ability to perform basic arithmetic
- Ability to understand 24 hour time
- Ability to follow established operational procedures
- Ability to operate a vehicle safely
- Physical ability to lift up to 100 pounds occasionally
- Willingness to work overnight 11 pm to 7 am shift
- Ability to work outdoors in varying weather conditions
- Ability to provide friendly and professional customer service
Job Qualifications
- High school diploma or general education degree
- Must hold a valid driver’s license for the state of work or within a commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information to guests and colleagues
- Ability to add and subtract three digit numbers
- Ability to multiply and divide with 10’s and 100’s
- Ability to perform operations using American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with guests, co-workers and clients
- Acknowledge and greet guests within five feet with a friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests
- Practice proper phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage
- Open vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and inquiries
- Provide information about outlets, meeting rooms, amenities and local attractions
- Deliver messages, items and guest amenities as requested
- Shuttle guests to approved places
- Explain parking rates and retrieval procedures to guests
- Issue claim checks after receiving vehicle keys
- Collect claim checks before issuing keys
- Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey and claim check receipt
- Calculate and collect revenue when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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