Overnight Valet Attendant - The Standard Miami Beach

Towne Park is a reputable hospitality services company dedicated to creating smiles and delivering exceptional experiences to millions of patients, visitors, and guests daily. With a strong presence in the parking and hospitality industry, Towne Park emphasizes compassionate service, aiming to ease anxiety for patients and their families while ensuring a memorable experience for guests in various settings, including healthcare facilities, hotels, and event venues. As a company focused on making a positive impact, Towne Park fosters a welcoming and inclusive work environment where team members are encouraged to support one another and extend kindness to every customer, client, and colleague they encounter. The company’s mission revolves around not just providing a job but an opportunity for individuals to make a difference and brighten someone’s day with outstanding hospitality.

The role of Guest Service Associate at Towne Park is an integral position within the hospitality team, focused on delivering exceptional hospitality services during overnight shifts from 11 pm to 7 am. Guest Service Associates are responsible for ensuring a safe, efficient, and friendly parking experience for guests by promptly parking and retrieving vehicles while adhering to all safety guidelines. They provide bell services, assist with luggage handling, and offer helpful information about the facility and local attractions to enhance the overall guest experience. This position requires a professional and courteous demeanor, with the ability to greet guests warmly and use their last names to personalize interactions. Maintaining a clear understanding of parking rates and procedures is essential, as is the ability to manage claims checks and vehicle keys with accuracy.

Towne Park values its employees by offering competitive and fair compensation, with a base wage of $17 per hour plus tips ranging from $4 to $8 per hour, depending on skills, location, and experience. Employees have access to multiple benefits, including accident insurance, critical illness coverage, hospital indemnity insurance, telemedicine services, and participation in the company’s 401k retirement savings plan, subject to eligibility. This position also demands physical stamina, as it involves extensive periods of standing, walking, and lifting up to 100 pounds occasionally in outdoor environments, which can expose associates to varying weather conditions.

Joining Towne Park as a Guest Service Associate is not just about fulfilling duties but about contributing to the company’s vision of making a meaningful impact. Team members enhance guest satisfaction by providing courteous assistance, clear communication, and safe vehicle handling practices. With opportunities to develop skills such as operating manual transmission vehicles, performing parallel parking, and handling detailed ticket and revenue operations, this role offers practical on-the-job learning while promoting a culture of respect, teamwork, and excellence in service. Towne Park is committed to providing reasonable accommodations to support associates with disabilities, ensuring everyone has the chance to thrive in their daily responsibilities. Overall, this career opportunity combines rewarding work with the chance to be part of a dynamic team positively impacting the guest experience every shift.